About the job

Company Description

Buffalo Wings & Rings is a restaurant that focuses on providing premium quality, signature wings and a variety of savory dishes such as burgers, salads, sandwiches and more. We have a strong commitment to creating delicious food using our original signature recipes. Our friendly servers and staff are dedicated to giving our customers the best possible experience.

Key Responsibilities:

• Overall Restaurant OperationsTake full responsibility for the day-to-day operation of the restaurant.
• Ensure Buffalo Wings & Rings standards, SOPs and service procedures are consistently followed.
• Be highly visible and hands-on during service, particularly during peak periods.
• Ensure smooth coordination between FOH, BOH, kitchen, bar and support teams.
• Maintain restaurant cleanliness, presentation, safety and operational readiness.
• Sales & ProfitabilityOwn the restaurant’s sales and profitability targets.
• Monitor daily, weekly and monthly sales performance.
• Control food cost, beverage cost, labor cost, wastage and operating expenses.
• Review P&L and operational reports and take corrective action where required.
• Identify opportunities to increase sales, repeat visits and average spend.
• Team LeadershipLead, motivate and develop the entire restaurant team.
• Work closely with HR on recruitment, onboarding, training and performance management.
• Ensure proper staffing and scheduling based on business levels.
• Set clear expectations and hold managers and staff accountable.
• Build a strong team culture based on discipline, teamwork and hospitality.
• Guest ExperienceEnsure every guest receives consistent Buffalo Wings & Rings service.
• Personally handle escalated guest complaints and sensitive situations.
• Monitor reviews, guest feedback and satisfaction.
• Build relationships with regular guests, VIPs and the local community.
• Training & Brand StandardsEnsure all staff understand the menu, promotions and brand standards.
• Conduct regular refresher training and team briefings.
• Ensure promotions are executed correctly and communicated clearly by staff.
• Work closely with marketing to support campaigns, events and traffic-driving initiatives.
• Inventory & Cost ControlMonitor stock levels, purchasing, inventory and wastage.
• Ensure proper receiving, storage and food-handling procedures.
• Investigate variances and implement corrective measures.
• Maintain strong controls over cash, POS and inventory.
• Compliance & SafetyEnsure compliance with UAE/Dubai food safety, hygiene, licensing and operational requirements.
• Maintain HACCP/food safety standards and internal safety procedures.
• Ensure all incidents are properly reported and managed.

Qualifications:

• 5+ years of restaurant/F&B management experience, preferably in high-volume casual dining.
• Previous Restaurant GM, Senior Restaurant Manager or equivalent experience.
• Proven experience managing a sizeable team. 
• Strong understanding of P&L, food cost, labor cost and profitability. 
• Strong FOH and BOH operational knowledge. 
• Experience with POS, inventory and restaurant reporting systems. 
• Excellent English communication skills. 
• Strong leadership and conflict-resolution skills. 
• Ability to work evenings, weekends and public holidays. 
• Dubai/UAE restaurant experience strongly preferred.
• Experience with franchise brands or international restaurant concepts would be a major advantage. 

Candidates must be located in Dubai UAE. Interested candidates can send their CVs to admin@ae.bwr-intl.com

• Requirements added by the job poster • 5+ years of Hospitality experience • 5+ years of experience in Management采。