JOB SUMMARY

The General Manager (GM) for Candle Lake Golf Resort provides leadership in a way that fosters CLGR Guiding Principles. The GM guides a team of direct reports to deliver superior customer satisfaction, an impeccably clean and well-maintained Resort and to advance process and employee development. While coordinating the direct reports to run the day-to-day operations of the resort, the GM is responsible for the implementation of and adherence to CLGR standards and strategies in the resort. The GM provides analysis, feedback, and recommendations to ensure CLGR objectives are achieved in all areas while implementing the required tactics to make this happen. The GM is an important part of a community of residents. A significant part of the focus of the GM is to meet the community, be present during community functions and to go out of the way to always be connecting and listening to them and their needs. Lastly, as the operation is very seasonal, the GM should expect to operate in a fluid capacity sometimes performing administrative tasks, sometimes working directly with department heads and staff and sometimes doing any of the jobs at the Resort

Education, Experience, and Skills

• University Degree in business is preferred but not required.
• 7+ years of hospitality or comparable progressive experience leading (a diverse work force-age, race, etc.), coaching and managing teams, including a strong foundation in operations and preferably food & beverage.
• Demonstrated experience in business planning and execution
• A love of Gol

• Ensures ‘customers’ are treated like guests in their own home.
• Provides direction and oversight to all customer facing employees and processes to ensure service is delivered at a high level.
• Ensures deficiencies are acted on immediately in the short term. This includes coaching conversations, correcting behaviour, modelling behaviours, asking employees to demonstrate agreed upon behaviour, skills and processes.
• Ensures planning, processes and tactics are executed over the long term to ensure that highest levels of Resort maintenance and customer satisfaction are achieved and repeatable
• Ensures the Execution of the Business Plan and any contingency plans
• Actions all items in the business plan. This includes the production or implementation of repeatable, best practice processes for the Resort and/or the organization.
• Demonstrates an positive relationship with all employees, the community and CLGR to ensure all procedures and policies are followed and improved upon including Sales, Marketing, Revenue Management, IT, Accounting, Human Resources, Project Management and Capital Asset Management and day to day operations.
• Ensures the culture of working hard, flexibility, curiosity for making the business better and high standards is maintained.
• Produces communication that is professional, positive and direct.
• Demonstrates a high level of commitment to process consistency
• Demonstrates suggestions and creative thinking to CLGR that shows they are curious about how to make the business better at all times.
• Maintains composure and patience at all times remembering that they set the tone for what behaviour is acceptable and what is not. The Resort GM has political and relationship-building responsibilities not only in the employee community but the community of residents and the supporting village/town.
• Tangible tasks required frequently are:
• Daily walks around all areas of the resort, speaking with staff and following up on tasks
• Approving invoices that are to be paid using CLGR systems
• Ordering liquor and/or approving liquor orders
• Attending weekly revenue management meetings
• Managing liquor licensing for ongoing operations and special events
• Submitting liquor purchase information to liquor reps and NGCOA
• Participation in Chamber or other local groups and events
• Creating or approving schedules on a weekly basis for all areas
• Conducting daily standup meeting
• Meeting with each department head weekly regarding their project list and work plan
• Attendance at most league nights
• Working every weekend throughout busy periods
• Being on site for large events

Education, Experience, and Skills

• University Degree in business is preferred but not required.
• 7+ years of hospitality or comparable progressive experience leading (a diverse work force-age, race, etc.), coaching and managing teams, including a strong foundation in operations and preferably food & beverage.
• Demonstrated experience in business planning and execution
• A love of Golf