About the job

Summary: Provides strategic leadership and direction for the station to deliver high-quality service, exceptional customer satisfaction, and operational excellence while achieving growth and profitability objectives. Responsible for the implementation, oversight, and compliance of company policies and procedure requirements.

Ensures compliance with all applicable regulatory and industry requirements impacting operations, customer service, marketing, and sales activities at the site. Fosters a culture of accountability, continuous improvement, and operational effectiveness. Serves as a role model by consistently demonstrating and upholding the organization's guiding principles and core values.

• Typical Responsibilities:Lead, direct and manage all station functions to ensure that all departments and station staff execute service agreements at, or above the customer's standards.
• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
• Responsible for business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station.
• Provide managers with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, and systems applications and executing processes to meet customer needs.
• Develop and execute policies, plans and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, ISO standards and other regulatory requirements.
• Review analysis of activities, costs, operations and forecast data to determine progress toward stated business development goals and objectives. Review and evaluate station P & L performance and establish short-term goals to address any budgetary shortfalls.
• Collaborate with senior management to develop continuous improvement methodology in key areas of service, profit and growth, and use key performance indicators to drive and quantify cost optimization while maintaining customer quality and service.
• Consult with and apprise senior management of important issues, operational concerns, personnel matters, capital expenditures, leases and all commitments obligating the company.
• Ensure that freight is being expedited in a safe and timely manner.
• Ensure that the station facility provides a clean, professional and safe working environment for all employees.
• Direct and train management staff in sound human relations and operational skills.
• Ensure directives, rules and procedures are communicated to all station personnel.
• Ensure safety methods and programs are implemented and maintained.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Oversee and manage the professional development and productivity of all staff members to ensure proper goals, training, professional development and project requirements are met.
• Personally coach, train and mentor direct reports and provide career development opportunities through training, and quality management activities.
• Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with personnel policies of the company.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.