General Manager at Chiefs Fit

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

125000.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Recruiting, Hiring, Training, Development, Leadership, Goal Setting, Financial Performance Management, Sales Execution, Member Retention, Scheduling, Labor Management, Customer Service, Conflict Resolution, Performance Reviews, Policy Implementation, Team Building

Industry

Wellness and Fitness Services

Description

Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Vision insurance JOB TITLE: General Manager COMPANY: Chiefs Fit DEPARTMENT: Management Team POSITION OVERVIEW Under the supervision of senior leadership, the General Manager (GM) leads and manages the member service functions within the club to provide the best guest and member experience, and team member environment. The GM recruits, hires, trains, and develops a diverse, high performance management team and prides leadership and direction to ensure the team achieves goals in a way that reflects the company values. The GM creates club strategy, execution of company initiatives, including responsibility for communicating and upholding company policies, standards and delivering on our commitment to a clean, friendly, and well-maintained club. KEY RESPONSIBILITIES Management of club team and financial performance Drive all sales efforts within the club including personal training, recovery services, new member sales, EFT, retail, and supplements To achieve this objective the GM will: Set monthly, weekly and daily financial goals Review daily/weekly financial and club statistics with to identify potential revenue gaps and modify sales execution as necessary Execute and coordinate promotions within the club Drive club efforts in achieving revenue goals in NMS, EFT, retail, personal training and ancillary revenue Responsible for attainment of department targets (e.g. revenue, member retention) Responsible for scheduling department heads to meet club needs Manage hours and labor spend Member and Guest Experience Ensure that all club members are delivered a high member service experience. To achieve this objective the GM will: Proactively engage club member base, regularly greet, and interact with members, and conduct member satisfaction surveys under company guidelines. Resolve member concerns and complaints in a professional manner within club parameters Instill a sense of common responsibility and teamwork across club functions Staffing and Development Maintain a fully engaged and high performing department head team that aligns with company values and goals Train and coach team members, including conducting planning sessions and performance reviews. Review, approve and provide recommendations regarding personnel actions including hiring, promotion, discipline, and termination Lead club meetings to review performance and offer direction, motivation, and guidance toward achieving individual and company goals Implement, supervise, and direct regular training to ensure all club employees are trained in sales SOPs, and other company policies Instill a sense of common responsibility and teamwork across club functions to maintain positive member and team member experience. Ensure that all department heads and assistant department heads are 'cross-trained' on the fundamental aspects of each other's positions Create and conduct team building activities including participation in recognition programs Club Administration and General Implement promotions and merchandising Follow-up with compliance checks by monitoring club systems and team member performance Ensure that systems procedures are accurately followed: Member check-in, telephone inquiry, guest processing, In Touch management, membership cards, fitness scheduling, etc Daily reviews of new member agreements with sales team Team Member Experience Maintain a fully engaged and high performing team that aligns with company values and goals. To achieve this objective, the GM will: Utilize club systems to select, interview, and hire Train & develop department heads according to SOPs and objectives Conduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals. Offer career growth and advancement opportunities Mediate club employee relations matters for team members Counsel staff and consult with corporate support for additional direction WORK SCHEDULE This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Responsibilities

The General Manager leads and manages all club functions, focusing on delivering an excellent member and guest experience while fostering a high-performing team environment under senior leadership supervision. Key duties include driving all sales efforts, managing financial performance, ensuring club strategy execution, and upholding company standards for cleanliness and maintenance.