General Manager at Clean Team

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Branch Operations, Customer Retention, Financial Management, Team Development, Strategic Leadership, Budgeting, Labor Cost Control, Sales Growth, Performance Management, Account Management, Operational Excellence, Analytical Skills, Communication, Compliance, Safety Management, Succession Planning

Industry

Facilities Services

Description

Top Commercial Cleaning and Janitorial Services Company seeking General Manager We're seeking a dynamic and results-driven General Manager (GM) to lead branch operations, drive customer retention, and achieve profitability goals. As the lead over the branch, the GM oversees business growth, operational excellence, and team development while ensuring a high level of customer satisfaction and employee engagement. Key Responsibilities Leadership & Team Development Lead, mentor, and develop branch management, office, and sales teams. Foster a culture of accountability, collaboration, and continuous improvement. Conduct performance reviews and implement succession planning. Decrease unplanned turnover by promoting engagement and professional development. Customer Retention & Relationship Management Build and maintain strong, trust-based relationships with clients. Personally visit and engage with top accounts to ensure satisfaction and retention. Anticipate customer needs and proactively address issues. Implement customer retention strategies and succession planning for key accounts. Financial & Operational Management Drive branch profitability and efficiency through disciplined cost management. Manage direct labor costs and total labor of service sales. Monitor budgets, pricing, and production rates to meet EBITDA targets. Control overtime and ensure adherence to company financial policies. Sales & Growth Achieve branch sales goals through service expansion, product sales, and new business. Partner with leadership to identify and develop high-potential accounts. Leverage marketing and referral channels to drive sustainable growth. Train managers to support sales and upselling initiatives. Strategic Leadership Contribute to company-wide best practices and process improvements. Collaborate with executives on performance reviews and pilot programs. Lead succession planning for key branch roles to ensure long-term success. Performance Metrics Annual branch revenue and EBITDA growth. Customer retention and satisfaction. Labor cost control and profitability targets. Employee retention and leadership development. Qualifications 5+ years of experience managing multi-site or branch operations. Demonstrated success in achieving sales, profitability, and operational goals. Strong leadership, communication, and analytical skills. Experience managing budgets, labor costs, and data-driven performance metrics. Knowledge of compliance, safety, and industry best practices. Working Conditions Office-based with frequent client site visits. Some travel is required for meetings, customer visits, and training. Availability for after-hours customer support as needed. Core Competencies Strategic Leadership Financial Acumen Customer Focus Team Development Execution Excellence Zip codes: 14201, 14202, 14203, 14204, 14206, 14207, 14208, 14209, 14210, 14211

Responsibilities

The General Manager leads branch operations to drive profitability, customer retention, and business growth. They are responsible for mentoring teams, managing financial budgets, and maintaining strong relationships with key client accounts.