Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
The General Manager – Commercial Performance is responsible for protecting the company commercially by ensuring acceptable contractual posture and adherence to company policy. Manage and lead negotiating, structuring, and management of contractual documents that establish business relationships with vendors, customers and/or partners.
Responsible for the contractual and financial components of managed services customer accounts, advising management of contractual rights and obligations, provide interpretation of terms and conditions, and ensuring egregious terms are contained to acceptable risk levels.
Our offices are based in Brisbane, Melbourne and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
Please note that due to the customer you’ll be helping us to support, we can only progress with Australian Citizens who are able to obtain and maintain a Baseline Security Clearance.
What you’ll do

As General Manager - Commercial Performance you will be focused on:

• Leading negotiations with customers, vendors and/or partners.
• Reviewing and approving documents for protection of the company’s contractual posture and adherence to company policy.
• Advising management of contractual rights and obligations and provides interpretation of terms and conditions.
• Actively participating in the sales cycle, including commercial and contractual pre-sales support, tender requirement review and input, ensuring the solution has cost and revenue aligned, and risks identified are mitigated.
• Providing guidance and advice to subordinates within the latitude of established company policies in order to meet schedules and resolve technical problems. Recommends changes to policies and establishes procedures that affect the company.
• Establishing and maintaining appropriate systems for measuring necessary aspects of operational management and development across the Customer division.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring

REQUIRED EXPERIENCE:

• Extensive knowledge of Managed Services (outsourcing) Contract Management.
• Deep understanding of business and technology strategies.
• Strong strategic background with the ability to grasp the big picture.
• Understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated experience in Account Management disciplines.
• Strong business and financial acumen, including finance management practices.
• 10+ years of senior commercial and contract management experience in a complex managed services environment.
• Proven skills in managing people and teams.
• Effective presentation skills with the ability to convey technical information across various levels.
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties.

Please refer the Job description for details