The General Manager is responsible for managing all aspects of the club, including their activities, employees, members, guests, community, government, industry, and corporate relationships. Manager will also be responsible for coordinating and administering club policies; developing operating policies and procedures; directing the work of department managers; developing, implementing, and monitoring budgets and financial matters; monitoring the quality of the club’s products and services; achieving financial objectives; ensuring member and guest satisfaction; securing and protecting the club’s assets, including facilities and equipment; and executing club operations, including managing all club’s facilities and operations with a strong focus on revenue generation, quality standards, and service delivery.
EDUCATION/EXPERIENCE/SKILLS:
- Bachelor’s Degree from a four-year college or university.
- PGA/LPGA Class A certification preferred.
- Requires knowledge of current federal, state, and local laws and regulations affecting the management of golf course operations (including, but not limited to, employment, safety, and environmental standards, laws, and regulations).
- Proven knowledge of local liquor laws, safety food safety training, and sanitation policies.
- Previous experience as a Clubhouse Manager or Assistant General Manager is preferred.
- Proven track record in leading successful for-profit club/s.
- Strong evidence of achieved revenue and profit increases over prior results.
- Demonstrated ability to be a team leader and serve as a valuable member of the Club’s management team.
- Requires a high degree of administrative and executive ability, especially in terms of problem-solving and decision-making.
- Demonstrated results-oriented and capable of working with minimal direction.
- Excellent listening skills, oral and written communication skills, and exceptional interpersonal and member relations skills required.
- Ability to communicate effectively with members and staff of diverse backgrounds, cultures, and education levels.
- Must be able to effectively hire, train, motivate, discipline, and terminate staff members.
- Excellent team player with the ability to work hands-on in a fast-paced environment.
- Proficient in Outlook, internet applications, knowledge of MS Word and Excel applications, POS, and time and attendance systems.