Employment Type: Full-time, Year-Round
Reports to: Board of Directors
Direct Reports: Inside Operations Manager, Outside Operations Manager, Administrative Manager, Snow School Director

GUEST EXPERIENCE & COMMUNITY RELATIONS

• Ensure all aspects of the guest journey meet high satisfaction standards
• Respond to guest feedback and adapt operations for continuous improvement
• Serve as a public-facing representative of Crabbe in community, tourism, and media settings
• Build strong relationships with local businesses, municipalities, and tourism partners

EDUCATION & EXPERIENCE

• Post-secondary degree or diploma in business, tourism, hospitality, recreation, or related fields or equivalent experience
• Minimum 5+ years of senior leadership experience in ski resort, hospitality, or tourism operations
• Proven track record managing complex, multi-departmental businesses with seasonal demands
• Experience with capital budgeting, operational logistics, and workforce planning
• Familiarity with ski area operations (lift systems, grooming, snowmaking) strongly preferred

SKILLS & ATTRIBUTES

• Strategic thinker with strong leadership and team-building skills
• Financially literate with budget development and P&L management experience
• Hands-on and adaptable, able to lead in both office and outdoor/mountain environments
• Excellent communication and interpersonal skills
• Guest- and community-focused with a passion for rural tourism development
• Bilingualism (English/French) is an asset
• Proficiency in Microsoft Office Suite, financial software, and POS systems

Please refer the Job description for details