General Manager - Crowne Plaza Auckland at IHG Career

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations, Commercial Acumen, Stakeholder Management, Strategic Leadership, Owner Relations, Team Development, Guest Experience Management, Financial Performance, Market Positioning, RGI Performance, Change Management, Operational Leadership

Industry

Hospitality

Description

General Manager | Crowne Plaza Auckland An opportunity to lead a well-established international hotel in one of New Zealand’s most dynamic and competitive markets. Located in the heart of Auckland, Crowne Plaza Auckland sits within a prime CBD location with strong corporate, conference, government, and leisure demand. With 352 guest rooms, the recently reimagined public spaces and One Twenty 8 On Albert our new dining destination, executive lounge and the 10 function spaces for up to 400 guests this is truly a special Crowne Plaza. The hotel offers an exciting opportunity for an experienced leader to continue to drive performance, strengthen market positioning, and support its continued evolution as we enter the next phase of the renovation. With an established presence in the Auckland market, this role offers the chance to lead a recognised hotel within IHG Hotels & Resorts while contributing to its continued success and future direction. The position also provides long-term career opportunities across Australasia and the wider IHG network. -------------------------------------------------------------------------------- The role • Lead overall hotel operations and commercial performance across all business segments • Drive market positioning, RGI performance, profitability, and guest satisfaction • Partner closely with ownership to deliver strong operational and financial outcomes • Lead a high-performing team focused on accountability, engagement, and guest experience • Navigate a competitive market environment with strategic focus and agility • Support the hotel’s future repositioning and redevelopment opportunities • Foster employee engagement, development, and retention • Build strong relationships across the local market and broader community -------------------------------------------------------------------------------- What we need from you • Proven General Manager experience within comparable hotel environments • Strong commercial acumen with a track record of delivering results • Experience operating in competitive city or CBD markets • Strategic mindset with strong operational leadership capability • Confident stakeholder and owner management skills • Proven ability to lead, engage, and develop high-performing teams • Strong understanding of guest experience and culture-driven leadership • Previous experience within Australasia or similar markets is advantageous • Previous experience with Hotel renovations is highly regarded -------------------------------------------------------------------------------- What we offer The opportunity to lead an establish hotel within IHG Hotels & Resorts in one of New Zealand’s most vibrant cities. This role offers competitive remuneration, strong visibility within the business, and long-term career opportunities across Australasia and the wider IHG network. If you’re motivated by commercial leadership, people development, and the opportunity to shape the next chapter of a hotel in a highly competitive market, we’d be keen to connect. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Responsibilities

Lead overall hotel operations and commercial performance to drive profitability, market positioning, and guest satisfaction. Partner with ownership to manage financial outcomes and lead a high-performing team through the hotel's next phase of renovation.