General Manager at Crowne Plaza North Augusta

North Augusta, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Development, Budget Management, Guest Satisfaction, Operational Oversight, Sales and Marketing, Human Resources, Security Management, Communication, Leadership, Training, Problem Solving, Professionalism, Performance Monitoring, Quality Standards, Preventative Maintenance, Team Coordination

Industry

Hospitality

Description

Description Supervise the interviewing, hiring, training, evaluating, counseling and termination processes Provide support to managers in employee development Perform daily, weekly and monthly meetings to communicate overall direction and provide leadership and communication Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required Maintain professional and positive relationship with owners Oversee all operational aspects of the hotel including assisting in departments where needed Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget. Prepare annual hotel/operation budget. Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports. Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints. Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets. Requirements Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Execute and monitor sales and marketing plans. Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration. Establish and maintain preventative maintenance programs to protect StepStone’s managed or owned physical assets. Administers an effective security function that protects StepStone managed or owned assets and the safety of guests and associates. Effectively communicate and coordinate with all departments during functions. Scrupulously follow all StepStone and hotel policies and procedures. Ability to work a five and one-half (5½) day workweek, including nights, weekends, and holidays. Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Responsibilities

The General Manager will supervise various HR processes, oversee hotel operations, and maintain communication with owners and corporate personnel. They will also develop financial and operational plans to meet or exceed budget expectations.