Liebherr-Canada Ltd is seeking a strategic and results-driven leader to drive growth and operational excellence within the Crawler Crane & Deep Foundation Equipment Division (MCC). The successful candidate will support the Divisional Director in executing division-wide strategies that enhance customer service, increase sales, and improve operational processes. This role involves building strong relationships with customers and industry stakeholders, leading continuous improvement initiatives, and overseeing the development and performance of the team.
If you excel in a collaborative environment, are passionate about aligning service and sales strategies, and are committed to fostering a culture of quality, safety, and professional development, we invite you to apply and join our forward-thinking team.

• Support the Divisional Director to establish and execute the Division’s strategy.
• Maintain positive and harmonious working relationships with Customers, Internal, Factory& Industry Stakeholders. Regularly visiting customer sites and branches as required.
• Regular attendance/participation at industry forums and events in alignment with Strategy and Operational plan.
• Regular attendance/meetings with MCC factory in alignment with Strategy and Operational plan.
• Regular meetings with MCC Divisional Director to align customer service development strategy with sales growth strategy. Ensure customer service process flow aligns with sales process flow with proper documentation to LISA machine file (Warranty conditions, 3rd party tool approval, machine card update).
• Develop a customer service sales strategy to increase spare parts & service sales turnover and profitability.
• Develop and Maintain profit and loss responsibility, forecast and budget Capital expenditures.
• Implement and monitor continuous improvement initiatives and processes for their respective areas.
• Development and implementation of a robust Quality Management System (QMS).
• Provide guidance and ensure adherence to customer dispute resolution process.
• Ensure Managers maintain and develop capability to achieve deliverables to the Division and customers.
• Responsible for professional development, leadership competencies and succession planning of Managers.
• Support employee development and engagement through leadership, orientation, coaching, training, apprenticeships, performance management.
• Instill and promote a Health & Safety critical culture, perform legislated Health and Safety duties as required.
• Other duties as assigned.