JOB OVERVIEW

Our Group is seeking a highly motivated and experienced General Manager/Director to lead our cafe in Riyadh, Saudi Arabia. This is a full-time position offering an exciting opportunity to manage all aspects of a thriving cafe business. The successful candidate will be responsible for driving profitability, ensuring exceptional customer service, and maintaining a positive and productive work environment.

QUALIFICATIONS

Proven experience as a General Manager or Director within the cafe or hospitality industry.
Strong leadership and team management skills.
Excellent communication, interpersonal, and customer service skills.
Financial acumen and experience managing budgets and P&L.
Knowledge of food safety regulations and best practices.
Ability to work effectively under pressure and meet deadlines.
Strong problem-solving and decision-making skills.
Proficiency in relevant software and technology.
A passion for the cafe industry and delivering exceptional customer experiences

Oversee daily cafe operations, ensuring efficient and effective workflows.
Manage and develop a high-performing team, providing training, coaching, and performance feedback.
Develop and implement strategies to increase revenue and profitability.
Control costs and manage budgets effectively.
Maintain the highest standards of hygiene and food safety.
Create and implement marketing initiatives to attract and retain customers.
Manage inventory and supplies, ensuring optimal stock levels.
Handle customer inquiries and complaints professionally and efficiently.
Ensure compliance with all relevant regulations and company policies.
Develop and maintain strong relationships with suppliers and vendors.