General Manager, District Facility Services at West Kowloon Cultural District Authority

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Strategic Planning, Project Management, Customer Service, Interpersonal Skills, Communication Skills, Leadership, Performance Management, Sustainability, Procurement, Engineering Design, Budget Management, Stakeholder Engagement, Event Management, Quality Control, Safety Management

Industry

Museums;Historical Sites;and Zoos

Description

Responsible to: Deputy Chief Executive Officer (Corporate Development) ("DCEO(CD)") Summary of This Role: Reporting to the DCEO(CD), the General Manager, District Facility Services (GMDFS) is responsible for establishing and maintaining relationships between WKCD Facilities and all customer/stakeholders operating across the organisation ensuring innovative facilities strategies, solutions, and services are delivered with flawless execution of budget and scheduled performance while contributing to enhancing the competitiveness and visitor experiences of WKCD district. The job holder is responsible for the strategic planning, oversight and execution of facilities operations at district-wide level which include but not limited to repair and maintenance, engineering design updating and improvement, property services, procurement and project management of improvement and minor works, go green sustainability, and related contract procurement and management activities. He/she shall lead the DFS team and seamlessly delivery of the district facilities services to meet the needs of stakeholders. He/she will be the primary facilities point of contact for all significant facilities matters affecting WKCD district's occupants and tenants and will serve as the first “go-to” facilities leader for the senior executives. Key Accountabilities: Responsible for all planning activities related to building and developing the organisation of the District Facility Services Department and appropriate governance structure, processes and procedures to support the strategic direction of the WKCD; Establish facilities management strategies, standards and policies for cost control, quality, safety, environment and visitor/customer satisfaction consistent with the overall strategic direction of visitor/occupants and tenants/customer experience in WKCD; Play a critical role in the management of the WKCD visitor/occupants and tenants/customer experience as well as the operations of public and commercial events or temporary happenings held in the District; Responsible for overall supervision and management of an in-house professional team and external service providers to ensure the quality of customer/visitor experience; Supervising the management of the performance of all service providers at the site against key performance indicators to be set by the Authority to ensure vigilant supervision of the service providers are exercised; Responsible for strategic and financial planning of all Repair & Maintenance and improvement works; and Establish and maintain external contacts with statutory authorities, other groups and associations applicable and beneficial to the services provided. The Ideal Candidate should have: a recognised university degree or equivalent, preferably in Facilities Management, Business Management or related disciplines; preferably a professional member of relevant professional institutions; minimum 15 years of relevant experience in facilities management, preferably in sizeable organisations at district level; solid hands-on experience in delivery of facilities services for high-end institution facilities with multiple stakeholders and senior managerial experience in strategic planning and execution of facility management plans at corporate level; ability to quickly assess and provide leadership direction during unplanned incidents effecting business operations to minimise operational impact; focus on performance and delivering results with superior customer service; ability to plan, coordinate, and oversee complex facilities projects and initiatives; strong interpersonal, verbal and written communication skills; and excellent oral and written communication skills in both English and Chinese (Cantonese and preferably Putonghua) and a strong ability to engage and communicate with multiple stakeholders and different working levels of personnel. For interested parties, please send your application letter on or before 7 November 2025, along with your CV, outlining your suitability for the role, expected salary and earliest availability. Please quote the name of the position to : Ms Jenny CHUNG Odgers Rm 602, The Chinese Bank Building 61-65 Des Voeus Road Central, Hong Kong or apply via WKCDA-GM-DFS@odgers.com The review of applications will continue until the post is filled. Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission data may assume their applications unsuccessful. All related information will be kept up to 24 months and all personal data will be destroyed afterwards. For more information https://www.westk.hk/en/about-us/careers or contact Ms. Jenny CHUNG at +(852) 2215 8688 About West Kowloon Cultural District Authority The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a primelocal and international destination for arts, culture and entertainment.

Responsibilities

The General Manager, District Facility Services is responsible for establishing and maintaining relationships between WKCD Facilities and all customer/stakeholders, ensuring innovative facilities strategies and services are delivered effectively. This role includes strategic planning, oversight, and execution of facilities operations at a district-wide level.