• Warehouse Operations Management
• Oversee daily warehouse operations, including inbound, outbound, inventory management, and order fulfilment.
• Ensure operations are executed efficiently, safely, and in line with Service Level Agreements (SLAs).
• Ensure compliance with company policies, regulatory requirements, and safety standards.
• Drive productivity, accuracy, and cost optimization across warehouse processes.
• Customer Management & Fronting
• Act as the key point of contact for assigned customers on all operational matters.
• Build and maintain strong customer relationships through regular engagement and performance reviews.
• Understand customer requirements and ensure services are aligned to meet or exceed expectations.
• Manage and resolve customer issues, escalations, and service gaps in a timely manner.
• Provide operational insights and performance reports to customers.
• Team Leadership & People Management
• Lead, coach, and develop warehouse teams, including supervisors and frontline staff.
• Build a high-performance culture focused on accountability, teamwork, and continuous improvement.
• Manage manpower planning, resource allocation, and workforce productivity.
• Drive staff engagement, capability development, and succession planning.
• Performance Management & Reporting
• Establish and monitor key performance indicators (KPIs), including productivity, accuracy, turnaround time, and customer satisfaction.
• Analyze operational data to identify trends, gaps, and improvement opportunities.
• Prepare and present performance reports to internal stakeholders and customers.
• Ensure consistent achievement of operational and financial targets.
• Process Improvement & Transformation
• Identify process inefficiencies and drive continuous improvement initiatives.
• Standardize workflows and implement best practices across operations.
• Support system implementations or enhancements (e.g., Warehouse Management Systems such as Blue Yonder).
• Drive automation, digitalization, and innovation initiatives where appropriate.
• Stakeholder & Cross-Functional Collaboration
• Collaborate with internal stakeholders, including transport, planning, IT, and finance teams.
• Ensure alignment between warehouse operations and broader supply chain functions.
• Support business development efforts by providing operational inputs for new opportunities and solutions.
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Requirements

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
• 8–12 years of experience in warehouse or logistics operations.
• Proven experience managing customer-facing operations in a 3PL or distribution environment.
• Experience with Warehouse Management Systems (WMS).
• Strong operational and commercial mindset.
• Excellent customer management and stakeholder engagement skills.
• Proven leadership and team development capabilities.
• Strong problem-solving and decision-making skills.
• Data-driven with strong analytical abilities.
• Effective communication and presentation skills.
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