Job Ref: EHG3056
Branch: Holiday Inn Express Poole
Location: Holiday Inn Express Poole, Poole
Salary/Benefits: £45,000
Contract type: Permanent
Hours: Full Time
Hours per week: 40 Hours weekly
Posted date: 26/06/2025
Closing date: 09/08/2025
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a General Manager at our Holidays Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Genral Manager you’ll provide overall leadership and direction for our hotel by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

• To oversee the hotel in all aspects, including operations, revenue, finance, human resources etc. to achieve the highest service standard and business performance;
• Drive sales and Revenue to increase profitability, whilst reviewing labour and costs on a regular basis.
• To manage all hotel departments, to ensure high standard delivery of services daily in all aspects, including Front Office, Housekeeping, FB, Maintenance etc. to meet or exceed the brand standards;
• Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create action plan and follow through to improve hotel performance;
• To best hire, retain and engage your Team Members through effective recruitment and training;
• To report and highlight operational issues to company director and relevant departments in Head Office to ensure actions have been followed up on a timely manner;
• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Oversee HR related responsibilities in accordance with rules and policies.
• Develop your team and support the improvement of their performance through effective coaching and feedback. Create clear objectives, recognise good performance and manage underperformance.
• Ensure your team are legally complaint in every area.