• Flexible working environment
• Enjoy the benefits of NFP salary packaging - up to $18,550 pa
• Corporate Health Insurance discount
  At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.
  Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.
  We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

ABOUT US:

Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.
Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.
Our promise to our clients, residents and each other is to enable extraordinary because we;

ABOUT THE ROLE AND WHERE YOU WILL BE WORKING:

As the 2IC to the Chief Strategy, Marketing and Experience Officer, you will develop and execute all marketing, content, media, communications, brand and experience campaigns for the Southern Cross Care (WA), and Southern Cross Housing brands.
A key focus of this role is to develop and implement the organisation’s consumer experience and engagement strategy and a roadmap for integrating improved customer experiences into all consumer touch points. You will work across the organisation to improve the consumer focus of policies and processes owned by Southern Cross Care (WA) teams
This position is located in our central office in Rivervale with the option to work from home 2 days per week.

YOUR RESPONSIBILITIES WILL INCLUDE;

• Design and implement a consumer experience and engagement strategy and design a program for change that defines the activities, products and services that are required to deliver positive consumer interactions.
• Collaborate with key stakeholders to deliver greatest value client experiences to customers, and influence employee behaviour to ensure extraordinary customer experience.
• Successfully communicates client service experience outcomes with external stakeholders to assist with building brand awareness and brand reputation in line with the strategic direction.
• Identify new opportunities for consumer engagement and work with teams to evaluate and implement them.
• Develop and execute a multi-pronged and impactful divisional plan with a focus on Marketing, Content, Brand and Media strategy and executionLead and manage the Marketing and Content Team to ensure all brand activity, internal and external communication, content, marketing, media, publications and events contribute to the organisations positive brand reputation and sales efforts.

TO BE CONSIDERED FOR THIS ROLE YOU’LL NEED:

• 10+ years’ experience in senior marketing, communications and consumer experience roles ideally with an understanding of health care and human services businesses.