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General Manager - FCNA Business Operations at Ford Global Career Site
Chennai, tamil nadu, India -
Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Strategic Oversight, Operations Management, Financial Services, Auto Finance, Team Management, Data-Driven Recommendations, Communication, Stakeholder Influence, Project Delivery, Process Transformation, Financial Controls, Risk Management, Regulatory Environment, Global Work Pattern

Industry

Motor Vehicle Manufacturing

Description
The General Manager of Ford Credit North America (FCNA) Operations is a critical leadership role responsible for the strategic oversight and execution of Ford Credit’s lending operations handled within the Global Business Center (FCGBC), FBS India. Leading a high-performing organization of 450+ across Chennai and Coimbatore locations in India, the General Manager ensures the seamless delivery of Retail, Lease, and Wholesale lending services. This role requires a strong, experienced people leader, who can bridge the gap between complex financial operations and world-class customer experience. You will serve as a key partner to North American business stakeholders, driving operational efficiency, fostering deeper domain expertise, and ensuring that our global delivery model supports the entire loan lifecycle—from origination through liquidation and collections.
Responsibilities
This critical leadership role involves strategic oversight and execution of Ford Credit North America lending operations managed within the Global Business Center in India, leading a large organization across Chennai and Coimbatore locations. The manager ensures seamless delivery of Retail, Lease, and Wholesale lending services while partnering with North American stakeholders to drive efficiency across the entire loan lifecycle.