General Manager - FranchiseJob Requirements
We’re Hiring: General Manager – DoubleTree by Hilton Edmonton Downtown
Are you a dynamic hospitality leader with a passion for excellence? DoubleTree by Hilton Edmonton Downtown is looking for an experienced and driven General Manager to lead our team and elevate guest experiences.
About the Role:
As General Manager, you’ll be responsible for overseeing all aspects of hotel operations—from guest services and team leadership to financial performance and strategic planning. This is a high-impact role for someone ready to shape the future of one of Edmonton’s premier hotel destinations.

Core Responsibilities

• Oversee daily operations to ensure profitability, guest satisfaction, and employee engagement.
• Manage all departments to ensure operational excellence, service standards, and compliance with regulations.
• Lead and mentor department heads to foster a culture of accountability, teamwork, and continuous improvement.
• Develop and implement business strategies to increase revenue, occupancy, ADR, RevPAR, and GOP.
• Ensure top-tier guest service and handle VIP or escalated guest issues personally.
• Work closely with Sales & Marketing to maximize occupancy and event business.
• Monitor financial performance, control expenses, and manage budget forecasts and P&L statements.
• Maintain compliance with local, provincial and federal laws and brand standards.
• Represent the hotel in the community and build strategic relationships with key stakeholders.

WORK EXPERIENCE

What We’re Looking For:

• Proven experience in hotel management (Hilton brand experience is a plus)
• Strong leadership and team-building skills
• Focus on guest satisfaction and operational excellence
• Solid financial acumen and budget management
• Commitment to Hilton brand standards and values

• Oversee daily operations to ensure profitability, guest satisfaction, and employee engagement.
• Manage all departments to ensure operational excellence, service standards, and compliance with regulations.
• Lead and mentor department heads to foster a culture of accountability, teamwork, and continuous improvement.
• Develop and implement business strategies to increase revenue, occupancy, ADR, RevPAR, and GOP.
• Ensure top-tier guest service and handle VIP or escalated guest issues personally.
• Work closely with Sales & Marketing to maximize occupancy and event business.
• Monitor financial performance, control expenses, and manage budget forecasts and P&L statements.
• Maintain compliance with local, provincial and federal laws and brand standards.
• Represent the hotel in the community and build strategic relationships with key stakeholders