General Manager – Café Crema & Freds Italian (West Vancouver)
Location: West Vancouver, BC
Reports to: Director of Operations, Freds Hospitality
About Us
Freds Hospitality is a growing hospitality group committed to delivering memorable dining experiences across British Columbia. In West Vancouver, Café Crema and Freds Italian operate side-by-side in one landmark building, offering guests two distinct concepts: a vibrant café culture experience and a modern Italian dining destination.
We are seeking an experienced General Manager to oversee both operations, splitting time equally between the two venues. This role requires a dynamic, hands-on leader who can balance strategic oversight with daily operational excellence.

Key Responsibilities

• Operational Leadership
• Oversee day-to-day operations for both Café Crema and Freds Italian.
• Ensure smooth coordination between front-of-house and back-of-house teams.
• Maintain brand standards, guest service excellence, and operational efficiency.
• Team Management & Culture
• Recruit, train, and mentor staff across both venues.
• Foster a positive, performance-driven culture that emphasizes guest satisfaction and teamwork.
• Manage scheduling, labour targets, and employee engagement initiatives.
• Financial & Business Oversight
• Monitor and achieve sales, labour, and cost targets.
• Work closely with operations and accounting to ensure budgets are met and reporting is accurate.
• Drive revenue growth through innovative programming, promotions, and community engagement.
• Guest Experience
• Ensure a consistently high level of guest satisfaction across both brands.
• Handle guest feedback professionally and proactively.
• Uphold the reputation of both Café Crema and Freds Italian as West Vancouver dining staples.
• Compliance & Standards
• Ensure all operations comply with VCH, WorkSafeBC, and liquor licensing regulations.
• Oversee health & safety programs and training.

Qualifications

• Minimum 5 years in a senior management role within hospitality (multi-unit or dual-concept experience strongly preferred).
• Strong background in food & beverage operations (restaurant and/or café).
• Proven ability to lead, inspire, and develop teams.
• Solid financial acumen: budgeting, forecasting, and cost control.
• Excellent communication and interpersonal skills.
• Flexible, hands-on leader who thrives in a fast-paced environment.

What We Offer

• Competitive salary and performance-based bonus structure plus tips
• Opportunity to lead two flagship West Vancouver venues within a growing hospitality group.
• A supportive leadership team and growth opportunities within Freds Hospitality.
• Staff dining perks, extended benefits eligibility, and a collaborative workplace culture

Job Types: Full-time, Permanent
Pay: $70,000.00-$75,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Store discount

Language:

• English (preferred)

Work Location: In perso

• Operational Leadership
• Oversee day-to-day operations for both Café Crema and Freds Italian.
• Ensure smooth coordination between front-of-house and back-of-house teams.
• Maintain brand standards, guest service excellence, and operational efficiency.
• Team Management & Culture
• Recruit, train, and mentor staff across both venues.
• Foster a positive, performance-driven culture that emphasizes guest satisfaction and teamwork.
• Manage scheduling, labour targets, and employee engagement initiatives.
• Financial & Business Oversight
• Monitor and achieve sales, labour, and cost targets.
• Work closely with operations and accounting to ensure budgets are met and reporting is accurate.
• Drive revenue growth through innovative programming, promotions, and community engagement.
• Guest Experience
• Ensure a consistently high level of guest satisfaction across both brands.
• Handle guest feedback professionally and proactively.
• Uphold the reputation of both Café Crema and Freds Italian as West Vancouver dining staples.
• Compliance & Standards
• Ensure all operations comply with VCH, WorkSafeBC, and liquor licensing regulations.
• Oversee health & safety programs and training