The Opportunity:

As General Manager, you will have end-to-end responsibility for the performance of the business, overseeing operations, financial results, people leadership, customer experience and strategic growth initiatives.

Leading a team of field technicians, operational leaders and support staff, you will ensure the business continues to deliver exceptional service to residential customers while improving efficiency, profitability and scalability.

You will work closely with a broader support network across finance, people & culture, marketing, technology and business improvement functions, giving you the resources and backing needed to drive meaningful outcomes.

This is an ideal opportunity for a leader who enjoys balancing strategic thinking with hands-on execution and wants to play a key role in shaping the future of a growing service business.

Key Responsibilities:

• Assume full P&L ownership and accountability for business performance
• Deliver sustainable revenue growth, margin improvement and EBITDA outcomes
• Lead and develop a high-performing team across operations, customer service and field delivery
• Drive operational excellence across scheduling, productivity, service quality and customer outcomes
• Improve systems, processes and reporting to support scalability and performance
• Ensure a consistent, best-in-class customer experience across every touchpoint
• Build a culture focused on accountability, safety, employee engagement and continuous improvement
• Analyse business performance and leverage data to drive commercial decisions
• Identify growth opportunities across existing and new service offerings
• Partner with senior stakeholders to execute strategic initiatives and long-term business objectives

About You:

You are a commercially astute operator and proven people leader with the ability to inspire teams, drive accountability and deliver strong business results.

You may currently be a General Manager, State Manager, Operations Manager, Branch Manager or Business Manager within a services-based organisation and are looking for greater ownership and impact.

We're interested in candidates who can demonstrate:

• Proven success leading operationally complex businesses or divisions
• Strong financial acumen, including budgeting, forecasting and P&L management
• Experience managing field-based, trade, maintenance, service or operational workforces
• A track record of improving business performance and driving growth
• Exceptional leadership, coaching and team development capabilities
• Strong customer focus with a commitment to service excellence
• Excellent stakeholder management and communication skills
• Strategic thinking combined with a hands-on, roll-up-your-sleeves approach
• Confidence making decisions in fast-paced environments

Trade industry experience is advantageous but not essential. We are open to leaders from sectors such as trade services, facilities management, property services, franchising, automotive services, hospitality, logistics, retail operations or other customer-centric operational businesses.