GENERAL MANAGER GAMING GUEST DEVELOPMENT & EXPERIENCE – SYDNEY LEADERSHIP

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia’s premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucino Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
The General Manager Gaming Guest Development & Experience reports directly to the Chief Executive Officer The Star Sydney and oversees the premium gaming business and guest services desks across the casino.
This is a fantastic opportunity where you can lead the development and execution of integrated sales and marketing strategies aligned with key business objectives.

• Formulate and implement proactive approaches to identify new business opportunities
• Devise and execute strategies to effectively develop and expand key customer segments
• Develop an organisational strategy emphasising customer-centric initiatives, driving the company to prioritise and elevate the customer experience
• Design and implement innovative initiatives to tailor and personalise the guest experience and foster deeper connections and engagement
• Cultivate a welcoming and exceptional in-room atmosphere specifically designed to cater to the needs of premium guests, promoting a positive and friendly environment that exceeds expectations