WHAT IS A GENERAL MANAGER?

The General Manager (GM) is responsible for all activities in our club that impact our members, people, and stakeholders. While the GM is required to be a hands-on operator, it is equally important that responsibilities for the successful operation of the business are delegated to an AGM and/or supervisor to ensure the most effective use of your time. The day-to-day operations include, but are not limited to, allocating budgeted resources, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring great customer service, executing administration processes, engaging with vendors, and training employees and management teams.
The GM will report directly to the owner or designate.

• Oversee daily operations of the business unit or organization. Ensure the organization’s policies and procedures are executed.
• Hire, train, coach, and manage employee performance in consultation with your management team. • Ensuring your actions are consistent with our corporate values
• Participate in the creation of and ensure implementation of the approved strategy designed to grow the business. • Ensure the development and execution of tactical programs to pursue targeted goals and objectives. • Evaluate and make recommendations on key investments in equipment.
• Report key results to investors. (Reporting defined: means not having to be asked!)
• Ensure the club is achieving sales goals.