POSITION SUMMARY

The General Manager (GM) of Revenue Operations is a seasoned leader responsible for driving the strategic vision, operational efficiency, and profitability of the service line. This role demands a strong balance of business acumen, service delivery expertise, and leadership capabilities. The GM will oversee day-to-day operations to ensure optimal service performance while fostering innovation, growth, and cross-functional collaboration.
As the senior-most delivery executive, the GM is responsible for all services, offerings, and performance KPIs related to their business line. They will engage directly in sales cycles and delivery engagements, contributing as both an expert and a leader. While they play an active role in sales conversations, their primary focus is on execution, ensuring delivery excellence, and managing teams to drive growth within the service line. They will train, coach, and mentor team members, cultivating a high-performance culture.
The GM is also responsible for incubating and scaling new business areas while managing the Company’s expected KPIs pertaining to revenue, profitability, and customer satisfaction.
The ideal candidate brings a strong blend of operational and systems thinking, with deep functional expertise and practical experience. They are well-versed in industry trends, aligning Marketing, Sales, Customer Success, and Finance around revenue performance.

QUALIFICATIONS & EXPERIENCE

• Proven leadership experience in managing a business line, service operations, or a similar role in a fast-paced, growth-oriented environment.
• Expertise in CRM and GTM systems (HubSpot, Salesforce, etc.)
• Deep service delivery expertise with a track record of implementing scalable frameworks and driving operational improvements.
• Strong financial acumen, including experience with budgeting, cost management, and profitability optimization.
• Excellent collaboration skills, with the ability to work cross-functionally with revenue, operations, and executive teams.
• Demonstrated ability to lead, mentor, and develop high-performing teams.
• Experience managing strategic accounts and partnerships to drive business growth.
• Hands-on experience in the domain area gained through working in industry, leading functional areas, and consulting within relevant practices.

ADDITIONAL DESIRED SKILLS

• Experience building a RevOps function or consulting practice from scratch
• HubSpot certifications (Ops Hub, CRM Implementation, Reporting, etc.)
• Thought leadership in the RevOps community (content, events, etc.)
• Familiarity with B2B SaaS or tech-enabled services

Strategic Leadership & Business Growth:

• Lead the development of business strategies for Revenue Operations, driving financial and operational goals while staying ahead of industry advancements.
• Collaborate with leadership to define growth plans, market expansion, and act as the subject-matter expert, seller, and manager for the service line.

Service Line Performance & Operational Excellence:

• Oversee service line performance, ensuring efficiency, profitability, and continuous improvement through key metrics.
• Identify operational gaps and implement strategies to mitigate risks and enhance service quality.

Leadership & Team Development:

• Hire, train, and mentor key team members to ensure successful service delivery and high performance.
• Foster a culture of collaboration and accountability, aligning teams with corporate objectives and strategy.

Service Delivery Framework & Integration:

• Own and refine service line offerings, ensuring scalability, consistency, and alignment with customer needs.
• Integrate service lines to enhance the experience for stakeholders, improving customer satisfaction and business outcomes.

Client Impact & Delivery:

• Lead a high-performing RevOps delivery team of consultants, analysts, and architects to deliver measurable outcomes across the customer lifecycle.
• Drive operational excellence through processes, tools, and staying attuned to client needs and HubSpot platform updates.

Key Account & Partner Management:

• Build strategic partnerships and act as an executive sponsor for key accounts to drive growth and engagement.
• Align sales strategies with service delivery capabilities to strengthen market positioning.

Financial & Capacity Planning:

• Oversee budgeting, forecasting, and financial planning, ensuring resource allocation aligns with service demand and profitability.
• Conduct capacity planning to optimize headcount and cost efficiency, ensuring scalability.

New Practice Deployment & Expansion:

• Assess market needs with business leaders to strategically deploy new service lines and expand the company’s footprint.
• Ensure alignment between emerging business opportunities and operational execution.