Compass Group is a global leader in hospitality, food services, and integrated facilities management. We partner with businesses across various sectors to deliver outstanding customer experiences. Our Healthcare & Senior Living division plays a crucial role in ensuring the highest standard of service for patients, residents, and staff across hospitals and aged care facilities.
We are seeking an experienced General Manager to oversee the Hospitals and Senior Living portfolio, driving operational excellence, client satisfaction, and financial performance.
While healthcare experience is beneficial, we welcome leaders from hospitality, facilities management, or related industries who can bring a fresh perspective to delivering exceptional service.

THE PERSON

We are seeking a senior leader with experience in managing large-scale hospitality, facilities management, or service operations.

• Proven leadership experience in hospitality, facilities management, healthcare, aged care, or a related service industry
• Strong financial acumen, including budgeting, P&L management, and revenue growth strategies.
• A strategic thinker with the ability to drive business growth and operational efficiencies.
• Exceptional stakeholder management and contract negotiation skills
• Ability to influence, inspire, and lead diverse teams in a fast-paced environment.
• Strong understanding of compliance, risk management, and safety protocols
• Passion for delivering exceptional service experiences for patients, residents, and staff.
• Proven history in client retention and growth programs and strategies
• Bachelor’s degree in business administration, Hospitality Management or related field.

• Strategic & Business Leadership
• Develop and implement business strategies to enhance profitability and service standards.
• Drive client retention and growth through proactive engagement and service innovation.
• Identify and secure new business opportunities in partnership with the Business Development team.
• Lead the financial and operational management of the business units.
• Develop budgets, control costs, and implement revenue optimisation strategies.
• Ensure all contracts are delivered in line with client expectations, KPIs, and regulatory requirements.
• Build and maintain strong relationships with hospital administrators, aged care operators, and key decision-makers.
• Represent the business at client meetings, business reviews, and industry forums.
• Drive brand standards for Medirest and Morrison, ensuring an outstanding customer experience.
• Recruit, develop, and lead a high-performing, multidisciplinary team.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Champion diversity, inclusion, and talent development initiatives
• Ensure the highest levels of food safety, hygiene, and workplace safety standards.
• Oversee compliance with industry regulations, audits, and contractual obligations.
• Lead ongoing safety programs and drive continuous improvement in service delivery.