OVERVIEW

As a General Manager, you will oversee the entire shop, including sales, production, and human resources. You will also have the privilege of developing other Krispy Kremers. General Managers set the tone for an enjoyable and efficient environment! They also have a great understanding of our delicious doughnuts and production processes.

• Guest Services - Not only should our guests be satisfied, but they should also be wowed. It’s up to you as the General Manager to set the tone for this and serve as a role model to the team. You will know how to handle difficult situations in a professional way within the shop. You’ll make sure our doughnuts are being prepared and served in the best way possible. You’ll supervise and observe all shop operations, making sure everything is great condition, especially when opening and closing the shop.
• Sales - Work closely with your District Manager to achieve your shop’s business plan objectives and profitability. You’ll lead the sales programs, which includes Hot Light times, retail sales, fundraising and special event sales days.
• Production/Equipment/Safety and Sanitation - Discover ways to maximize efficiency in daily production to improve the shop’s performance. You also will understand quality control procedures and coordinate doughnut production schedules. You’ll inspect and assess any production/equipment issues, and you’ll promote safety, keeping the highest level of cleanliness too.
• Grow the Team - Develop and encourage our employees- this includes hiring, interviewing, training, supervising, scheduling, giving performance feedback, and firing if necessary. Build a productive and energetic team!
• Accounting - Manage income and expense budgets (Accounts Payable/Receivable), and report sales and other important information.
• Leadership - Lead your team to success! This can be done by modeling company standards, expressing efficiency, organization, and communication.