Customer Service

• Models, coaches, and holds team accountable for outstanding customer

  service.

• Engage with both associates and customers to enhance interactions.

• Conduct store walkthroughs for pricing/signing accuracy.

Sales

• Analyze sales and expense data to identify opportunities.
• Communicate business objectives and performance to the team.

• Strategically drive sales through store walkthroughs and leadership

  interactions.

• Improve store consistency around key performance metrics

• Participate in peer group discussions to address business trends.

Team Development

• Provide in-the-moment coaching for associates.
• Maintain performance notes and take action on performance gaps
• Enhance each leader’s execution abilities and team development.
• Utilize recognition and rewards to reinforce positive behaviors.
• Motivate associates/teams to align with the company’s strategy.

Specialty Businesses

• Lead Salon Manager/Beauty Manager/Supervisors and engage related

  teams.

• Analyze sales and expenses to drive performance and improvements.

Performance Standards

• Support shrink and safety initiatives

• Consistently meet established performance standards, including sales,

  service, profit, productivity, and attendance