General Manager in Training - LOCATION at Hand & Stone - 6455 Dobbin Rd - Columbia, MD

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

21.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Leadership, Team Coaching, Customer Service, Operational Excellence, Performance Management, Staff Training, Booking Conversion, Cash Handling, Interpersonal Communication, Accountability, Zenoti, Guest Experience Management

Industry

Wellness and Fitness Services

Description

Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Hand & Stone Massage and Facial Spa – COLUMBIA (6455 Dobbin Rd Unit 50, Columbia, MD 21045) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team. As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible. Drive Sales Performance Achieve and exceed membership, retail, gift card, and service sales goals Actively coach the team on conversion and sales behaviors Promote services, upgrades, and current offers with confidence and consistency Support strong performance in call handling and booking conversion Lead the Front Desk Own daily front desk operations, guest flow, and overall performance Lead, coach, and support the front desk team to consistently meet sales and service goals Drive accountability around membership conversion, booking efficiency, and guest experience Ensure a high standard of execution across all client interactions Support the Spa Leadership Team Assist the General Manager with daily operational execution Train, onboard, and develop new and existing front desk team members Support reporting, cash handling, and front desk systems Step in as a key leader to maintain consistency and momentum in daily operations What We’re Looking For 1–3 years of leadership experience preferred Strong background in sales, customer service, or performance-driven environments Proven ability to lead, coach, or influence a team Strong communication and interpersonal skills High level of accountability and a solutions-oriented mindset Comfortable in a fast-paced, goal-driven environment Flexible availability including nights, weekends, and holidays Experience with booking systems (Zenoti or similar) a plus What’s in it for You Medical, Vision, Dental, Life Insurance 401K with 5% company match Paid Time Off Service & product discounts Strong support system and people-first culture Growth opportunities within a multi-unit organization Compensation Package We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance. Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first. We can’t wait to meet you!

Responsibilities

Lead and develop the front desk team to achieve membership, retail, and service sales goals while ensuring operational excellence. Support the General Manager in daily execution, onboarding new staff, and maintaining high standards of guest experience.