General Manager - Intercontinental Kota Kinabalu Resort at IHG Career

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Operational Leadership, Commercial Performance, Team Building, Luxury Service Standards, Revenue Growth, Market Share, Profitability, Banqueting Operations, Guest Experience Excellence, Stakeholder Management, Financial Performance, Asset Management, Entrepreneurship, Revenue Optimization, Cultural Intelligence

Industry

Hospitality

Description

IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 21 brands. We are one of the world’s leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands make up our luxury collection. These are InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests but for our entire industry too. Join InterContinental Kota Kinabalu as we open a landmark luxury resort destination About the Property: InterContinental Kota Kinabalu Resort will redefine luxury hospitality in Sabah. Positioned on a prime beachfront setting along the South China Sea, the resort combines world-class design, expansive event capabilities and resort-led lifestyle experiences to create one of East Malaysia’s most anticipated openings. With 423 keys, five distinctive dining venues and a grand 600-pax ballroom, the resort is purpose-built to attract premium leisure travelers, destination weddings and high-profile MICE events from across Asia-Pacific. As a flagship InterContinental resort in Borneo, this property plays a strategic role in strengthening IHG’s luxury footprint in Malaysia - offering the rare opportunity to shape the identity and commercial trajectory of a landmark beachfront destination. Your Day to Day: As General Manager, you will be the strategic and operational leader of the resort, responsible for delivering commercial performance, building a high-performing executive team and embedding InterContinental’s luxury service standards from day one. You will: Lead all aspects of hotel operations including Rooms, Food & Beverage, Spa, Sales & Marketing, Finance and Human Resources. Drive revenue growth, market share and profitability across leisure, wedding and MICE segments. Establish strong positioning within key North Asia feeder markets. Oversee large-scale banquet and conference operations including a 600-pax ballroom. Build, mentor and develop a high-performing leadership team and succession pipeline. Champion guest experience excellence, driving satisfaction, reputation and loyalty metrics. Maintain strong and transparent relationships with ownership and key stakeholders. Deliver disciplined financial performance aligned to budget, GOP and long-term asset value creation. We are seeking a commercially astute luxury resort leader with proven experience managing complex, large-scale operations. Required Experience Prior General Manager experience in a luxury or upper upscale resort environment. Strong Food & Beverage leadership background, including banquet and event-driven operations. Experience leading properties of significant scale (400+ keys preferred). Demonstrated ability to drive leisure, wedding and MICE revenue performance. Strong financial acumen and asset management discipline. Experience managing relationships with sophisticated ownership groups. Preferred Experience: Pre-opening or major repositioning experience. Remote or resort destination leadership exposure. Asia-Pacific market experience. The successful candidate will demonstrate: Commercial entrepreneurship with a strong revenue optimization mindset. A guest-obsessed luxury service philosophy. Strategic thinking balanced with hands-on operational excellence. Cultural intelligence and the ability to lead diverse teams. Strong owner communication and stakeholder diplomacy skills. This is not a maintenance role - this is a leadership mandate to build, position and optimize a flagship beachfront luxury resort. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Responsibilities

The General Manager will serve as the strategic and operational leader of the resort, responsible for achieving commercial performance targets, developing a high-performing executive team, and implementing InterContinental's luxury service standards immediately upon opening. Key duties include leading all hotel operations, driving revenue across leisure, wedding, and MICE segments, and championing guest satisfaction.