General Manager IV Infusion Wellness Center at Restore Hyper Wellness

Marina del Rey, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Leadership, Team Management, Service Based, Wellness, Hospitality, Communication Skills, Conflict Resolution, Organizational Skills, Performance Driven, Coaching, Guest Experience, Staffing, Scheduling, Reporting, Operations, Accountability

Industry

Wellness and Fitness Services

Description

Benefits: Bonus based on performance Employee discounts Health insurance Paid time off Wellness resources Role Overview The General Manager is the leader of the wellness center and is responsible for driving revenue, developing the team, and ensuring every guest receives high-quality experience. This is a hands-on, floor-based role, not an office position. The General Manager is expected to be visible, engaged, and actively leading the team every day. This role requires strong leadership, sales ability, and accountability. The General Manager sets the tone for performance, professionalism, and culture inside the center. Core Responsibilities 1. Revenue & Sales Leadership Drive membership sales, renewals, and upgrades Lead by example in converting walk-ins, tours, and inquiries Coach the team on needs-based selling and service recommendations Track daily, weekly, and monthly sales performance Own center-level goals for: Membership growth IV and medical services Add-on and package sales 2. Team Leadership & Accountability Set clear expectations for: Attendance and punctuality Performance standards Guest experience Conduct regular coaching, feedback, and performance conversation Ensure all team members follow: Booking procedures Sales scripts Guest communication standards Address performance issues quickly and professionally 3. Floor Leadership Be present on the floor and part of the daily operation Support staff during: Guest check-in and checkout Tours and consultations IV and service coordination Step in when the center is busy to maintain flow and service quality 4. Operations & Guest Experience Ensure a clean, professional, and welcoming environment Monitor booking flow, wait times, and service execution Resolve guest concerns in real time Ensure compliance with Restore standards and local regulations 5. Scheduling & Staffing Work with management to build schedules that support: Sales volume Service demand Payroll targets Ensure proper coverage at all times Assist with hiring, training and onboarding new team members Reduce turnover through leadership and engagement 6. Reporting & Communication Send weekly performance updates to ownership Report on: Sales results Membership trends Staffing and coverage Guest feedback Qualifications Proven experience in Sales leadership, Team management, Service based or wellness / hospitality environment Strong communication and conflict-resolution skills Comfortable leading from the floor, not behind a desk Highly organized, accountable, and performance-driven What Success Looks Like for this position Growing memberships month over month High conversion from tours to members Motivated, engaged staff Low no-shows and cancellations Consistently strong guest feedback A center that runs smoothly, profitably, and professionally

Responsibilities

The General Manager is responsible for driving revenue, developing the team, and ensuring high-quality guest experiences. This includes leading sales efforts, managing team performance, and overseeing daily operations.