General Manager - Join Our Talent Pool at Serco Plc

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Stakeholder Management, Performance Management, Transformation Programs, Asset Management, LEAN Strategies, ISO 55001 Standards, CAFM Systems, Digital Asset Management, Financial Management, Multi-Disciplined Workforce, Support Functions, Client Relationships, Operational Excellence, Service Delivery, Complex Programme Management

Industry

Facilities Services

Description

General Manager - Join Our Talent Pool Impact a better future At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We have been operating in the Middle East since 1947 and have a profound understanding of the region. With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services. Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges. Your Opportunity We are looking for General Manager to join our Talent Pool for potential opportunities with Serco across various contracts in the UAE. Key Accountabilities Report to the Citizen Services & Defense Operations Director, managing stakeholder relationships across a wide range of client representatives. Oversee the overall delivery and performance of a multiservice IFM contract, including Estates Management, Support Services, and Soft Services. Drive and deliver transformation programs for second-generation IFM service delivery contracts Ensure the implementation of integrated asset management technology platforms, delivered on time and fully functional as per contract commitments. Manage Serco’s Subject Matter Experts (SMEs) and their appointed specialist providers Lead “Operational Excellence” initiatives by adopting and implementing LEAN strategies and processes Knowledge of both international and local (UAE) statutory and legislated requirements for managing large properties Specific Requirements Minimum of 10 years of experience managing within a Facilities Management (FM) environment At least 5 years of experience managing multi-disciplined people managers, including support functions (e.g., finance, procurement). Proven ability to lead a diverse, multi-cultured, multi-disciplined workforce to achieve high-quality service delivery In-depth knowledge of asset management, including delivery of ISO 55001 standards Extensive experience with CAFM systems such as FSI Concept Evolution, IBM Maximo, or Tririga Demonstrated ability to deliver digital asset management strategies Financial management expertise, with a proven ability to control and meet budget objectives Degree in Facilities Management or Engineering Join Us At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.

Responsibilities

The General Manager will oversee the delivery and performance of a multiservice IFM contract, managing stakeholder relationships and driving transformation programs. They will also ensure the implementation of integrated asset management technology platforms and lead operational excellence initiatives.