GENERAL MANAGER

Parklands Resort Mudgee

An exciting leadership opportunity is available for an experienced and commercially focused General Manager to lead Parklands Resort Mudgee, located in the heart of one of New South Wales’ most recognised regional tourism destinations.

Supported by 1834 Hotels, one of Australasia’s leading independent hotel management companies, this is an opportunity to take ownership of a diverse resort operation and lead a passionate team focused on delivering exceptional guest experiences and strong commercial results.

As General Manager, you will have overall responsibility for the performance of the property, encompassing accommodation, food and beverage, conferences and events, guest experience, people and culture, financial performance and stakeholder relationships.

We are looking for a hands-on hotel leader who enjoys being visible within the operation, developing their team and identifying opportunities to continually improve both the guest experience and commercial performance of the business.

The Role

As General Manager, you will lead the day-to-day operation of Parklands Resort Mudgee and be accountable for delivering strong operational, financial and guest experience outcomes.

You will be responsible for:

• Providing overall leadership and direction across all areas of the hotel.
• Leading, developing and mentoring department heads and team members to create a positive, accountable and high-performing culture.
• Maintaining high standards of presentation, service delivery and guest satisfaction.
• Managing the property's financial performance, including budgeting, forecasting, P&L accountability, wage management and cost control.
• Driving revenue opportunities across accommodation, food and beverage, conferences, events and other hotel services.
• Maintaining a strong focus on food and beverage performance, including service standards, labour productivity, cost of goods and profitability.
• Maximising conference, events and group business opportunities and ensuring the property delivers an exceptional experience from enquiry through to execution.
• Working closely with the 1834 Hotels corporate team across operations, revenue, sales, marketing, finance, people and culture, and distribution.
• Building strong relationships with owners, stakeholders, suppliers, tourism partners and the local Mudgee community.
• Identifying opportunities to grow the property's market presence and strengthen its position within the Mudgee tourism and corporate markets.
• Ensuring effective workforce planning, rostering and productivity across all departments.
• Maintaining a strong focus on compliance, Work Health & Safety, food safety, licensing and company operating standards.
• Taking ownership of property maintenance, presentation and capital requirements, ensuring issues are proactively identified and managed.

What You'll Need to Succeed

To excel in this role, you will demonstrate:

• Proven experience in a General Manager, Hotel Manager or senior hotel leadership position.
• Strong operational knowledge across rooms, food and beverage, conferences and events.
• A hands-on leadership style with the ability to be visible and engaged throughout the operation.
• Strong commercial and financial acumen, including experience managing budgets, forecasts, P&Ls, wages and operating costs.
• A demonstrated ability to drive revenue, profitability and operational efficiencies.
• Experience leading, developing and retaining teams across multiple hotel departments.
• Strong understanding of guest experience and the ability to translate feedback into operational improvements.
• Excellent communication and stakeholder management skills.
• Experience working with hotel owners and corporate support teams would be highly regarded.
• Strong knowledge of hotel systems, including PMS, distribution, revenue management and financial platforms.
• The ability to identify opportunities and take ownership of projects from concept through to implementation.
• A proactive, organised and detail-oriented approach.
• A clear commitment to workplace safety, compliance and operational standards.
• Current RSA and relevant food safety qualifications, or the ability to obtain these as required.

Experience within a regional resort, conference hotel or food and beverage-led property would be particularly well regarded.

Why Parklands Resort Mudgee?

Mudgee is one of NSW's most recognised regional tourism destinations, renowned for its wineries, food, events and relaxed country lifestyle.

Parklands Resort provides an opportunity to lead a substantial regional hotel operation with multiple revenue streams and genuine scope to influence its ongoing performance and development.

This role will suit an experienced hotel professional who enjoys taking ownership of a business, building strong teams and being actively involved in the day-to-day operation.

Accor Benefits

As part of the broader Accor network, you'll also have access to a range of benefits and career development opportunities, including:

• ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide.
• Family & Friends Discounts – Access discounts across a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points on eligible stays worldwide.
• Learn Your Way – Support your professional development through Accor's industry-leading training platforms, including Accor Academy and Typsy.
• Build Your Network – Connect with Accor hospitality professionals across Australia and around the world.
• Worldwide Opportunities – Be part of an international hotel network offering opportunities to build your hospitality career across a diverse range of brands and destinations.

About 1834 Hotels

1834 Hotels is one of Australasia's leading independent hotel management companies, managing a diverse portfolio of hotels, resorts and apartment properties across Australia and New Zealand.

We pride ourselves on developing exceptional teams, delivering outstanding guest experiences and creating opportunities for our people to grow their careers.

As General Manager, you will have the autonomy to lead your property while being supported by an experienced national team across operations, revenue management, sales and marketing, finance, distribution, technology and people and culture.

You will join a growing hotel management group where strong operators are encouraged to contribute ideas, challenge existing practices and make a genuine impact on the performance of their property.

Apply

If you are an experienced hotel leader looking for your next opportunity and would like to take the lead at Parklands Resort Mudgee, we would love to hear from you.

Please submit your application and CV to:

Scott Eger - Vice President, 1834 Hotels

**********@1834hotels.com.au

Applications will be treated in confidence.

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