WELCOME TO JUNGLE MONKEYZ!

We are a vibrant and growing family entertainment company with over a decade of experience creating unforgettable adventures for children and families. From our soft play worlds in Shepherd’s Bush and Pinner, to our newly opened Adventure Golf & Bar at Pinner, and our first European site in Kaunas, Lithuania, we are on an exciting journey of growth.
We are now on the lookout for an ambitious and energetic General Manager to take the lead across our UK venues. This is a unique opportunity to step into a fast-paced, dynamic role where no two days are the same — you’ll be driving operations, inspiring teams, and ensuring our guests enjoy magical experiences every visit.

ROLE SUMMARY

We’re looking for an experienced and hands-on General Manager to oversee the smooth running of two venues, ensuring our teams deliver outstanding customer experiences every day.
Working closely with and assisting the Directors, you’ll be the driving force behind daily operations, kitchen management, and staff leadership, while keeping standards high across both sites. This role is perfect for a people-focused leader who thrives in a fast-paced hospitality and leisure environment.

KEY RESPONSIBILITIES

• Manage daily venue operations, including staff oversight, customer service, safety compliance, and stock/facility maintenance.
• Lead and motivate venue teams to deliver excellent service.
• Oversee kitchen operations, menus, suppliers, and ensuring compliance with SFBB.
• Take responsibility for Health & Safety, ensuring compliance with food safety, hygiene, and all regulatory requirements.
• Lead HR functions: recruitment, onboarding, training, rotas, performance reviews, and staff wellbeing and development.
• Step in where needed to keep both venues running smoothly and providing cover and ensuring consistent service standards.
• Support Directors with financial planning ,business improvements, budgets, staffing structures, and cost-saving initiatives.
• Handle escalated customer complaints and ensure service recovery.
• Maintain booking/POS systems and train staff on correct processes.
• Contribute to marketing initiatives, promotions, and brand consistency across venues.