As a General Manager, you will be responsible for overseeing the daily operations of our Soft play centre. Your role will involve managing staff, ensuring customer satisfaction, and maintaining high standards of service.
This position will require you to work 5 out of 7 days from 9:30am - 7pm, we would require full availability at the weekend.

The following duties are expected:

• Supervise and coordinate staff in all departments
• Train and mentor all staff
• Dealing with all aspects of customer service
• Keeping up to date with paperwork
• Ensure compliance with health and safety regulations
• Handle customer complaints and resolve issues in a timely manner
• Conduct regular staff meetings to communicate goals, policies, and procedures
• Booking and selling parties
• Have a good understanding of the business and what we can do to improve in different areas

To be successful in this role, you should possess the following:

• Previous experience in a hospitality or hotel management position or similar
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills
• Knowledge of food safety regulations and best practices

If you are a dedicated professional with a passion for providing exceptional service, we invite you to apply for this position.
Job Type: Permanent
Pay: £12.50-£14.50 per hour

Benefits:

• Discounted or free food
• Free parking
• On-site parking

Application question(s):

• Are you aware of the location and are you able to travel here?

Experience:

• Customer service: 2 years (preferred)
• Management: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

The following duties are expected:

• Supervise and coordinate staff in all departments
• Train and mentor all staff
• Dealing with all aspects of customer service
• Keeping up to date with paperwork
• Ensure compliance with health and safety regulations
• Handle customer complaints and resolve issues in a timely manner
• Conduct regular staff meetings to communicate goals, policies, and procedures
• Booking and selling parties
• Have a good understanding of the business and what we can do to improve in different area

To be successful in this role, you should possess the following:

• Previous experience in a hospitality or hotel management position or similar
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills
• Knowledge of food safety regulations and best practice