General Manager - JW Marriott Crete Resort & Spa at SWOT Hospitality Management Company

Chania, Region of Crete, Greece -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Strategic Thinking, Financial Acumen, Guest Satisfaction, Team Building, Interpersonal Skills, Communication, Stakeholder Management, Operational Excellence, Revenue Management, Coaching, Succession Planning, Performance Management, Brand Standards, Cultural Alignment, Community Relations

Industry

Hospitality

Description

SWOT Hospitality is a premier hotel management company, recognized and trusted by international investors, developers and leading hospitality brands. With extensive expertise in hotel management, we are seeking an experienced General Manager to join the 5* JW Marriott Crete Resort & Spa in Chania, Crete. If you are a leader who consistently sets a compelling vision and drives execution, builds strong and collaborative relationships, thinks strategically to create long-term value, and demonstrates sound judgment with a high level of accountability, we invite you to apply for this role. Job Summary The General Manager will be responsible for providing strategic, operational, and inspirational leadership for JW Marriott Crete Resort & Spa Hotel in Chania, ensuring exceptional guest experiences, strong financial performance, and full alignment with Marriott International brand standards. The GM will oversee all hotel operations, drive commercial success, build high-performing teams, and represent the hotel within the local and international hospitality market. Key ResponsibilitiesLeadership & Strategy Provide clear vision, direction, and leadership to the Executive Committee and all department heads. Foster a culture of excellence, integrity, accountability, and service aligned with JW Marriott brand values. Translate brand strategy into operational execution while maintaining the unique positioning of the property. Operations & Guest Experience Ensure seamless daily hotel operations across Rooms, Food & Beverage, Spa & Wellness, Finance, Sales & Marketing, Engineering, and Human Resources. Champion guest satisfaction initiatives and drives continuous improvement based on Guest Satisfaction Survey (GSS) results and feedback. Ensure compliance with all brand standards, SOPs, health & safety regulations, and local legislation. Financial & Commercial Performance Develop and execute the annual business plan, budget, and long-term financial strategy. Drive revenue growth, profitability, and cost control while maintaining service excellence. Oversee revenue management, sales strategies, pricing, and market positioning to maximize RevPAR and GOP. Monitor financial performance and implement corrective actions when required. People & Talent Management Attract, develop, and retain top talent across all levels of the organization. Promote a strong performance management culture, including coaching, succession planning, and leadership development. Ensure high employee engagement, well-being, and alignment with company values. Brand, Stakeholder & Community Relations Act as the primary ambassador of the hotel with owners, brand representatives, key partners, and the local community. Build strong relationships with owners and ensure transparent communication and reporting. Represent the hotel in high-profile events, media engagements, and strategic partnerships. Bachelor’s degree in Hospitality, Business Administration, or a related field (Master’s degree preferred). Minimum 10–15 years of senior leadership experience in luxury or upper-upscale hospitality, including prior General Manager or Hotel Manager role. Proven track record of leading luxury hotel operations to achieve financial and guest satisfaction targets. Strong commercial acumen with experience managing budgets, P&L, and revenue strategies. Excellent leadership, team-building, and interpersonal skills. Excellent communication and stakeholder management skills. Familiarity with Marriott Luxury Collection standards and pre-opening or opening experience is a plus. Fluency in English; additional languages are an advantage. Opportunity to lead a flagship luxury destination in Crete Competitive salary and benefits package. Performance Based Bonus Wellbeing Initiatives Collaboration with top professionals in the luxury tourism industry. Be part of the JW Marriott & SWOT Hospitality About SWOT Hospitality We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts. We are laser focused on hospitality strategic and financial advisory with an impeccable trach record. We will give you the opportunity to work with the best practitioners from Greek hospitality market. We offer stability and career prospects in a transparent working environment. We work with the best professionals in the tourism industry.

Responsibilities

The General Manager will provide strategic and operational leadership for the JW Marriott Crete Resort & Spa, ensuring exceptional guest experiences and strong financial performance. They will oversee all hotel operations and drive commercial success while building high-performing teams.