Department: Operations
Job Title: Restaurant General Manager
Reporting to: District Manager
FLSA Status: Exempt
Date Prepared: April 3rd, 2025

JOB SUMMARY:

The Restaurant General Manager is responsible for directing the daily operations of a Tasty Chick’n restaurant, ensuring alignment with the Brand Vision and Mission while exemplifying Tasty Chick’n’s Guiding Values. This role encompasses overseeing product preparation and delivery, customer service, facilities maintenance, and financial accountability. The Restaurant General Manager achieves these objectives by actively selecting, training, and coaching top talent (A+) to drive key results in People, Customer, Sales, and Profit.

EDUCATION

• College degree or equivalent relevant work experience, ServSafe Certification is required.
• Additional certifications in food safety, customer service, or leadership training are highly desirable.

EXPERIENCE

• Minimum of four years’ experience in restaurant operations or a related field, with a proven track record in a supervisory or management role.
• Proficiency in Microsoft Office Suite is required
• Experience in training and developing employees, demonstrating effective techniques for enhancing team performance and morale.
• A strong understanding of restaurant financials, including budgeting, forecasting, and cost control practices.
• Prior experience with inventory management and supply chain operations to ensure efficient stock control and minimize waste.
• Familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service.

SKILLS DEVELOPMENT

• Commitment to continuous personal and professional development, actively seeking out opportunities for training, workshops, or certifications in relevant areas.
• Participation in industry-related professional organizations or networking groups to stay informed about current trends, best practices, and innovations in the restaurant industry.

LEADERSHIP EXPERIENCE

• Prior experience leading teams through change initiatives, demonstrating the ability to inspire and motivate staff during transitions.
• Proven ability to create a positive work environment that fosters teamwork, communication, and employee engagement

KNOWLEDGE/SKILLS/ABILITIES:

• Time Management: Effectively organizes work, sets priorities, and establishes timetables to achieve operational and team goals efficiently, ensuring optimal productivity during peak periods.
• Effective Communication: Consistently and clearly interacts with all team members, fostering an environment of open dialogue and transparency; actively listens to employee feedback and concerns, promoting a culture of mutual respect.
• Customer Focused: Places the customer as the highest priority, creating a culture that emphasizes exceptional service standards and consistently exceeds customer expectations through personalized interactions and attentive service.
• Developing Talent: Cultivates an environment that encourages personal and professional growth; actively identifies and nurtures employee potential through training, mentoring, and recognition, ensuring continuous engagement and retention of top talent.
• Execution Excellence: Strives to achieve “Best in Class” operations by meticulously analyzing costs and performance metrics to ensure the restaurant’s profitability. Upholds high standards and adheres to established procedures, maintaining focus on details to guarantee crew safety and deliver a consistent, quality customer experience.
• Recognition: Actively role models the importance of recognition within the restaurant, celebrating team achievements and individual contributions. Coaches Assistant Managers to foster a culture of acknowledgment, ensuring that all team members feel valued for their hard work and dedication.
• Problem-Solving: Demonstrates strong analytical skills to identify operational challenges and develop innovative solutions that enhance efficiency and effectiveness in service delivery.
• Adaptability: Exhibits flexibility in responding to changing circumstances, effectively managing stress and maintaining composure in fast-paced environments while ensuring team alignment with business objectives.
• Financial Acumen: Possesses a solid understanding of financial principles related to restaurant operations, including budgeting, forecasting, and cost management, and utilizes this knowledge to drive profitability.
• Leadership Integrity: Exhibits ethical leadership by modeling integrity, accountability, and professionalism, inspiring the team to uphold the same values in their work.

SKILL REQUIREMENTS:

• Typing/computer keyboard
• Verbal communication
• Utilize computer software (specified above)
• Written communication
• Retrieve and compile information
• Public speaking/group presentations
• Maintain records/logs
• Research, analyze and interpret information
• Verify data and information
• Investigate, evaluate, recommend action
• Organize and prioritize information/tasks
• Leadership and supervisory, managing people
• Operate office equipment
• Basic mathematical concepts (e.g. add, subtract)

PHYSICAL REQUIREMENTS:

• Sitting for extended periods
• Lifting/carrying up to 20 pounds various items
• Standing for extended periods
• Lifting/carrying more than 20 pounds various items
• Extended periods viewing computer screen
• Repetitive motions
• Walking
• Pushing/Pulling
• Reading
• Bending/Stooping
• Speaking
• Reaching/Grasping
• Hearing
• Writing