General Manager

at  Liverpool Street Grind

A bit about us.
Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we’ve expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.
You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.
Our cafés and coffee trucks were where Grind all began, and they’re still the beating heart of Grind. They’re vibrant, exciting and sometimes high-pressure places to work.
We think coffee can be a force for good. Whether it’s through creating the UK’s first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we’re on a mission to be the world’s most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods’ worth of ocean-bound plastic.

A BIT ABOUT THE ROLE.

As General Manager, we expect you to be the one to lead the team, drive service and sales and be the constant face of energy and passion on the floor! The atmosphere in Grind is fast-paced and vibrant, and it is your responsibility to uphold GRIND standards and develop a team that thrives under pressure. You will need to be able to implement a strong working ethos between Front of House & Back of House teams and drive sales through the training of all staff.
We are looking for an experienced General Manager with at least 2 years of experience in restaurant management. You will need to demonstrate knowledge and skill in training all levels of staff in various areas of the business. Furthermore, you will need to have had significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met will be a part of your daily duties.

ROLE RESPONSIBILITIES.

• Successfully run a high volume & fast-paced restaurant in line with GRIND standards
• Possess full understanding of our Steps of Service and demonstrate an ability to exceed guest expectations
• Effectively lead a team of up to 30-45 employees
• Create daily brief sheets for all Front of House sections of the restaurant
• Generate and complete weekly rotas to support payroll
• Possess a clear understanding of weekly/monthly budgets, and P&L forecasting
• Strategically manage and meet budgets & business targets
• Provide ongoing training & developing programs to all team members
• Hire and onboard all new site employees into the business
• Implement effective staff initiatives and strategies (to improve retention and team engagement)
• To motivate all staff and project a positive attitude at all times.
• To ensure all staff receive regular training, according to Grind’s procedures, relevant to their job description, and that training is documented and kept on file.
• Displays a smart and professional appearance, representing the company in a positive manner
• To undertake regular team meetings and participate in necessary Management meetings