General Manager - LLP Operations at DHL Supply Chain

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supply chain management, Logistics operations, Contract management, 4PL, LLP, Customer relationship management, Performance governance, Continuous improvement, Lean, Kaizen, Six Sigma, WMS, TMS, ERP systems, Data analytics, Financial reporting

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Responsibilities A. Contract & Service Delivery Management - Ensure full compliance with contract terms, KPIs, SLAs, and operational governance requirements. - Monitor daily operational performance across transport, warehousing, and value-added services in the LLP network. - Lead regular operational reviews and performance discussions with customers and internal stakeholders. - Manage service issues and escalations, ensuring timely resolution and root cause analysis. B. Customer Relationship Management - Serve as the primary operational contact for the customer. - Develop strong, trust-based relationships to drive customer satisfaction and retention. - Understand customer requirements and proactively identify improvement or value-added opportunities. - Support renewals, contract expansions, and solution design discussions. C. Commercial & Financial Management - Track contract profitability including revenue, cost-to-serve, and budget performance. - Ensure adherence to pricing structures, billing accuracy, and cost governance. - Prepare monthly and quarterly financial and operational reports. - Identify and mitigate commercial risks associated with contract execution. D. Continuous Improvement & Project Delivery - Lead or participate in CI initiatives using Lean, Kaizen, or Six Sigma methodologies. - Drive operational excellence through process re-engineering and digital tools adoption. - Support the implementation of new solutions, systems, and performance improvement projects. - Monitor and measure the impact of improvement initiatives. E. Risk, Compliance & Safety - Ensure compliance with regulatory requirements, company policies, and safety standards. - Conduct regular audits and risk assessments for operational activities. - Champion a safety-first culture within internal and partner operations. Requirements At least 8 years of experience in supply chain, logistics operations, contract management, or 4PL/LLP environments. Demonstrated experience in customer-facing roles, operational management, and performance governance. Proven track record in continuous improvement, cost optimization, or project delivery. Proven and successful experience, demonstrated ability to work effectively across white collar and blue-collar jobs Proficiency in WMS, TMS, ERP systems, and logistics visibility platforms. Strong skills in Excel, Power BI, or analytics tools for performance monitoring. Understanding of P&L, cost-to-serve, budgeting, and commercial finance. Familiarity with LLP / 4PL operating models and multi-stakeholder networks. Professional and fluent in Thai and good in English communication

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The General Manager is responsible for overseeing contract and service delivery management, including KPIs and operational governance within the LLP network. They also manage customer relationships, financial performance, and drive continuous improvement initiatives to ensure operational excellence.