General Manager at LUV Car Wash

Santa Rosa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Recruiting, Training, Coaching, Customer Service, Sales, Compliance, Facilities Management, Team Development, Budget Planning, Payroll Management, Problem Solving, Communication, Organizational Skills, Community Outreach, Relationship Building, Operational Procedures

Industry

Retail

Description

Description LUV Car Wash was founded in Sept of 2021, and we have rapidly grown to over 81 locations in 6 states, including CA, NV, FL, GA, PA, and NJ. We are looking to add a General Manager to our growing team to help us continue our mission to become the best car wash in the industry. Benefits: **Bonus Eligible** **Overtime Available** 401K match Health Benefits/HSA Vision Dental Life insurance Vacation Sick Time Employee Discount program EAP General Summary of Duties: The General Manager (GM) is responsible for all site operations including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance and the development of the car wash team. Reports to: District Manager FLSA Status: Exempt / Non- Exempt Physical Demands: Occasional prolonged periods of walking/standing. Work outside in varying weather conditions. Ability to lift 25 pounds unassisted. Essential Functions: Recruit, train, coach and develop all teammates. Create a culture of accountability within your site for LUV’s operational procedures. Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements. Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates. Partner with HR on disciplinary issues including investigations and terminations. Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts. Partner with District Manager on budget planning and forecasting Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately. Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues Complete all necessary checklists to standard and by associated deadlines Ensure teammates are always using prescribed sales scripts and guide-on procedures. Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations. Create genuine connections with customers and foster relationships through superior customer service to build membership sales. Create weekly schedule and manage site labor to LUV Car Wash standards. Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction. Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention. Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime. Perform other duties as assigned. Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website. Requirements Education: HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus. Experience: Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus. Requirements: Excellent verbal and written communication skills. Strong organizational skills and ability to prioritize.

Responsibilities

The General Manager is responsible for all site operations, including recruiting staff, ensuring site safety, and driving sales. They will also manage customer service and compliance while developing the car wash team.