THE OPPORTUNITY:

We are looking for a General Manager with convenience, retail operations and quick service restaurant (food) experience to manage and operate a retail location that encompasses an M&M Food Market, ON the RUN, and Bites by M&M all under one roof. If you’re a food enthusiast who values quality and innovation, a fan of feeling a connection to your community and country, and a team player looking to develop their skills and career, then keep reading! Our mission is to work together to be the partner of choice for our customers. The ideal candidate has the same passion for customer service and seeks to be an active member of their community.

REQUIREMENTS:

• 3+ years of operational experience as an onsite Manager or Supervisor in a convenience store, restaurant or retail environment with profit and loss management responsibilities.
• Demonstrates excellent management and leadership skills (e.g., organized, able to set priorities, plan, make decisions), strong communication, interpersonal, problem-solving, and team building skills.
• Strong business and financial acumen as well as business development capabilities.
• Ability to effectively train, coach, delegate, and lead a team.
• Ability to analyze and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues.
• Ability to communicate clearly and effectively in different forms and with different audiences.
• Proficient PC skills (MS Word, Excel, PowerPoint, Outlook, or similar) and is comfortable using MS Office software and a Point-of-Sale system, as well as reading/understanding reports, invoices, etc.
• Must have strong business-building, brand marketing and sales experience.
• Can meet the physical demands of the job, including lifting/carrying boxes weighing up to 40 lbs, standing for extended periods of time, and working within a freezer environment.
• Candidates must be legally able to work in Canada at this time. M&M Food Market regrets that it is unable to sponsor employment Visas.
• Certificates & Licenses: Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required

Retail Operations Management:

• Oversees the major business and operational functions of the store including budgetary and inventory control.
• Implements various programs, policies, and promotions in support of organizational objectives.
• Achieves financial objectives by working with the Area Manager to identify store targets, labour costs, analyzing store expenses/variances, and initiate corrective actions as required.
• Develops, implements and enforces daily operating procedures to ensure store is clean, adequately stocked, and organized.
• Analyzes sales, checks deliveries, performs self-audits and works with vendors to ensure compliance of contracts.
• Properly cleans and maintains equipment and ready, high-margin products such as coffee, fountain drinks, etc.
• Maintains all records and documents as required for store operation, compliance and supervision of workforce.
• Adopts and always demonstrates Parkland/M&M Food Market’s philosophies and standards regarding store operations, branding, and personnel management.
• Utilize the point-of-sale system for sales and reporting in order to make effective decisions and monitor store results.
• Champion safety at all levels of the business demonstrating safe work and risk management practices, at all times.
• Has the capability to perform all duties of a Sales Associate, Supervisor and Assistant Manager. Fill in as needed, be available on call.
• Must meet all performance expectations and complete all duties as assigned.

People Management:

• Maintain a successful store team by effectively managing employees including supervising, overseeing scheduling, recruitment, retention, training and development, health and safety, compliance, and performance management.
• Training staff and enforcing all corporate policies to maintain brand compliance, as well as legislative and legal business requirements.
• Motivates, encourages and challenges all employees to ensure they deliver excellent customer service, following Company policies and statutory requirements and using sound workforce management practices.

Food Service:

• Prepare food following standard recipes and instructions while maintaining food safety standards.
• Operate a Merrychef and other equipment to prepare food.

Customer Service:

• Provide prompt and courteous service to all customers.
• Lead by example, selling all products within the M&M Food Market product lines. Complementary and suggestive selling techniques are extensively used.
• Adopts and always demonstrates Parkland/M&M Food Market’s philosophies and standards regarding store operations, branding, and personnel management.