MANAGEMENT EXPECTATIONS AND ACCOUNTABILITIES

• Responsibility for feedback, training and development of all managers working at the site.
• Ensure that the site meets 100% completion yearly for annual reviews
• Embody, display and proactively drive the companies Pillars and Values
• Ensure that company policies and standards are maintained consistently by everyone working at the site
• Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place

PHYSICAL REQUIREMENTS:

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

THE ROLE…

The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety.

MAIN DUTIES…

• Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values
• Implementing, overseeing and understanding the commercial viability of your business
• Effective hands-on day to day management and problem solving both front and back of house operations