Annual salary: up to £92,000.00
General Manager – Head of Operations
Location: Ealing – Office based
Permanent - Full Time – 42.5 hours per week
Salary up to £92,000 per annum depending on experience plus car allowance
About the Role: As the General Manager and Head of Operations for our Joint Venture contract with A2Dominion, you will oversee the branch’s overall performance and ensure the seamless execution of all operational activities. Leading a team of up to 200 staff members, you will drive strategic goals, manage daily operations, and cultivate a productive, engaged workforce. The role involves delivering repairs, voids, and planned works for a stock of 39,000 homes. Based at our co-located office in Ealing, the properties under this contract cover a broad geographical area, spanning the M4 corridor, Hampshire, and London.

Key Responsibilities

• Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes
• Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives
• Ensure compliance with company policies and procedures
• Analyse data and provide insights and recommendations to support decision making
• Foster a positive and collaborative working environment, promoting professional growth and development among team members
• Lead and manage a team, providing guidance, support and development opportunities
• Foster a collaborative and high-performance culture, promoting accountability and continuous improvement
• Ensure administrative processes are efficient, compliant and supportive of operational objectives
• Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division’s strategy
• Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement
• Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client
• Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs
• Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades

You must have:

• Proven experience in the above duties
• A minimum of 2 years’ experience in managerial role within the social housing sector to include local authorities and property services
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines

Benefits we can offer you.

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

• Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes
• Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives
• Ensure compliance with company policies and procedures
• Analyse data and provide insights and recommendations to support decision making
• Foster a positive and collaborative working environment, promoting professional growth and development among team members
• Lead and manage a team, providing guidance, support and development opportunities
• Foster a collaborative and high-performance culture, promoting accountability and continuous improvement
• Ensure administrative processes are efficient, compliant and supportive of operational objectives
• Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division’s strategy
• Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement
• Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client
• Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs
• Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trade