ABOUT US

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. It’s that simple.

ABOUT THE ROLE

We’re all about inspiring confidence and awakening futures for our members As the General Manager - Member Strategy and Operations, you’ll play a pivotal role in shaping the strategic direction of the Members Line of Business, which includes key strategies to achieve enterprise objectives and the transformation roadmap that supports our ambition to be world class in member and digital experience by 2030. Your expertise will also drive the overarching governance, risk, and performance framework for the Members Line of Business, ensuring alignment with our strategic objectives.
Reporting to the Chief Member Experience Officer, you’ll also lead and mature the Insights function, transforming the Voice of Customer program, and using insights and advanced analytics to maximise business value. You’ll inspire and lead high-performing teams, fostering a collaborative and inclusive culture that thrives on innovation and excellence.
This role is permanent opportunity. While ideally based in Brisbane, we’re open to Sydney based candidates as well.