GENERAL MANAGER at Mike's Bikes

Highlands Ranch, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Staff Management, Sales Coaching, Performance Appraisals, Recruiting, Hiring, Customer Service, Conflict Resolution, Profit Planning, Payroll Management, Margin Improvement, Inventory Accuracy, Scheduling, Communication, Problem-Solving, People Skills

Industry

Retail

Description

Description Position Overview The General Manager’s job is to meet the profit plan for their store while accomplishing our company mission! You are expected to ensure your store is consistently delivering a Customer Experience that meets our standards by successfully leading and managing your staff. Essential Job Functions Leadership Maintain a successful and productive staff by teaching, encouraging and disciplining when necessary Provide clear expectations and direction and give frequent and direct feedback to staff by means of: Regular 1 on 1 conversations Annual performance appraisals Corrective Action Documentation when required Sales Recruit and hire new sales advisors Create a storewide weekly email to communicate previous week’s results Observe sales advisors and provide feedback as needed regarding how they can improve their sales presentations Assist buyers with maintenance of product mins and bike mix Understand the Annual Sales Planner and optimize the sales team to consistently hit plan MOD – Properly quarterback the sales floor to ensure all customers are served exceeding well Execute our Rules of Customer Service to resolve all customer conflicts or complaints Financial Understand the store profit plan and know the levers of profitability Manage your payroll though effective schedule planning based on your scheduling guidelines Increase margins by increasing ABP and IPS while preventing unauthorized discounting Encourage your sales advisors to drive sales of high margin products Tech Understand Tech goals and work with the Tech Manager to achieve them. Direct the Tech Manager to ensure quality of the Tech personnel. Assist the Tech Manager in performance appraisals of Technicians. Operations Direct the Assistant Manager to ensure all tasks are being completed on time Investigate any serious inventory inaccuracies Foster a culture where inventory accuracy is imperative Execute all ops assignments on time and accurately General Maintain store schedules at least two weeks out providing proper coverage Ensure effective communication by conducting morning huddles each day, maintaining a store Google Chat, conducting store meetings, and participating on the GM call Execute required reporting on the GM call and at GM meetings Accountabilities Hold daily morning huddles Check in with TM and AM weekly Special orders are placed accurately including all relevant notes Warranty items have all correct accompanying paperwork Sales staff who are not meeting their goals should be on an improvement plan Missed punches fixed by noon Monday on payroll week Investigate and resolve discrepancies in daily count out Punctual attendance at all GM meetings, and calls Review each physical inventory and investigate serious discrepancies Investigate and solve all LS auto adds Continually push to improve Myagi completion % Maintain accurate and clean HubSpot board. Non-negotiable Standards Timely and accurate month-end reporting Represent the Company’s values Protect the Company’s assets Requirements Requirements: Proven ability to plan and accomplish goals with a demonstrated history of growing businesses Strong coaching, development and performance feedback skills Strong leadership presence, including the ability to engender confidence and enthusiasm during periods of change Excellent problem-solving abilities and on-the-fly thinking to match the fast-moving shop environment. Above average people skills to finesse sticky customer situations and build lasting relationships And if you're passionate about bicycles, you’ll fit right in!

Responsibilities

The General Manager is responsible for meeting the store's profit plan by successfully leading and managing staff to consistently deliver a high-quality Customer Experience. Key duties involve maintaining staff productivity through coaching, driving sales performance, managing financial levers like payroll and margins, and ensuring all operational and reporting tasks are executed accurately and on time.