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General Manager at My City Transportation

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

75000.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem Solving, Management, Compliance, Customer Service, Safety, Performance Monitoring, Budget Management, Staffing, Training, Operations Management, KPI Monitoring, Employee Relations, Decision Making

Industry

Description

Job Title: (Paratransit General Manager) Location: Cleveland, OH Employment Type: Full-Time Pay Range:$60,000 – $75,000 annually, based on experience and qualifications. Position Summary We are seeking an experienced Paratransit General Manager to lead daily operations and ensure high-quality service delivery for our contracted paratransit division in Cleveland. This role oversees staff, performance, safety, compliance, and client relations while maintaining strong customer satisfaction. Key Responsibilities * Oversee daily paratransit operations and ensure contractual performance. * Manage supervisors, drivers, dispatch, and administrative staff. * Maintain compliance with ADA, DOT, FTA, and client standards. * Monitor KPIs such as on-time performance, complaints, and staffing. * Address customer concerns, service issues, and incidents promptly. * Lead hiring, training, staffing, and employee performance management. * Manage operational budget and ensure accurate reporting. * Promote safety, professionalism, and strong employee relations. Qualifications * Bachelor’s degree or equivalent experience. * 3–4 years of management experience in paratransit or transportation. * Strong communication, leadership, and problem-solving skills. * Ability to manage fast-paced operations and make sound decisions. Work Environment * Mix of office and field work. * Occasional evenings or weekends required.

Responsibilities

The General Manager will oversee daily paratransit operations and ensure compliance with contractual performance. They will manage staff, address customer concerns, and promote safety and professionalism.