General Manager at No results found

, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Strategic Planning, Financial Management, Customer Service, Team Management, Business Development, Operational Excellence, Analytical Skills, Problem Solving, Communication, Crisis Management, Time Management, Relationship Building, Employee Development, Market Analysis, Software Solutions

Industry

Software Development

Description

Job Summary: Job Description: Who We Are Trapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership, improve passenger experience, and achieve operational excellence. At Trapeze, we strive to ensure our employees succeed in all aspects of their career. Our culture provides individuals with ability and opportunity to collaborate, learn and grow. We will provide you with the resources, responsibilities, guidance, and freedom needed to be successful. Building strong and long-lasting relationships are a vital component to working with us. Join our team and be on the way to a rewarding and fulfilling career! What we are looking for We are looking for a self-motivated and results oriented General Manager to direct and manage one of our business units mainly serving the North American market. This role is accountable for leading a team of leaders to deliver sustainable growth and profitability for the business unit. The successful candidate will possess abilities and experience to fulfil duties that include allocating budget resources, coordinating business operations, managing operational costs, ensuring the business provides exceptional customer service, identifying business opportunities, and monitoring financial activities. The General Manager’s primary focus will be directing business functions, maintain relationships with our customers, generate new business, increase staff productivity, improve our service levels, ensure sustainability, and meet business objectives. Key objective of the General Manager is to serve the needs of public transport authorities and service operator customers who are seeking innovative software solutions through: Development and Implementation of a clear strategic plan, P&L ownership, and accountability, and operational performance of a Trapeze business unit Ensuring forecasts of business results are realistic and achievable. Overseeing support of existing clients, ensuring their utilization of deployed solutions is maximized, and that customer engagement is exemplary, as measured by customer satisfaction levels and back to base sales. Overseeing provision of account management services to existing clients, ensuring we grow our share of wallet through increased solution usage, expanded solution breadth and new department sales. Strategically leading achievement of new logo sales goals, by focusing the team on opportunities that have been researched, qualified, and tactically targeted. Ensuring a high degree of staff engagement and performance. Responsibilities Working under the guidance of the Group Leader and in collaboration with Group Leadership team, undertake the following responsibilities: Develop and execute business strategies that enable attainment of company goals: Achieve strong year over year organic growth (>=10%) and profitability across the business by overseeing the sale of products and services to new and existing customers Working with the leadership team, prepare and execute a detailed plan that will lead to an organic growth CAGR of 10% over the next 5 years Assess the future of the business and make investment recommendations supported by a strategic business plan and financial output Ensure customer implementations are closely managed to achieve on-time deliverables and gross margins in excess of 40% Maintain strong customer relationships to ensure customer attrition is < 5% Provide leadership to all team members, setting SMART goals and monitoring their attainment, and ensuring delivery of agreed employee development plans Support the development of a healthy internal culture that retains key employees and encourages professional growth and development Ensure accurate financial management and active participation in quarterly business reviews Provide strategic advisement to the Group Leader and keep leadership team aware of developments within the industry and region Prepare and implement comprehensive business plans to facilitate achievement of cost-effective operations and market development activities Ensure company policies and legal guidelines are communicated effectively and are followed. Oversee and manage business operations and resources of the business unit while ensuring compliance with: Design and direction of technology products and solutions Delivery and ongoing support of solutions implemented with our customers Sales and commercial content to contribute to winning tenders and sales proposals Commercial and contractual engagement with our clients, partners and suppliers, in collaboration with legal counsel Policies and guidelines set out by the portfolio and portfolio group Provide effective leadership, mentoring and day-to-day line management of all direct reports, including overseeing annual talent management processes Recruit and retain the right people into the right roles, ensuring motivated, trained and developed team members for the achievement of objectives and goals Qualifications Bachelor’s Degree in Business or a relevant industry related discipline 5 to 10 years of experience in executive management role 5 years of experience successfully overseeing the implementation and support of complex software solutions Proven track record of success in a senior level management with a minimum 5 years of experience working as a General Manager or COO leading an enterprise technology business Thorough knowledge of market, market changes and forces that influence company performance Experience in developing and implementing effective strategic and business plans Passenger Transport industry experience regarded but not essential Strong Microsoft Suite Skills (Word, Excel, PowerPoint) Personal Attributes Proven ability to set clear objectives and motivate yourself and others to consistently achieve outstanding and sustainable results Outstanding leadership and communications skills; be approachable and build strong trusting relationships with stakeholders Very high level of commercial awareness with strong financial acumen and strong analytical and problem-solving skills Proven experience in driving organizational and cultural change Strong client service mindset focused on understanding and addressing client needs Exceptional written and oral communication skills, particularly the ability to engage with customers and contribute to the development of high quality, winning tender responses and ensuring that the message gets across with the desired effect Ability to act in a self-directed self-motivated manner, demonstrating initiative, innovative thinking and to juggle competing priorities through outstanding time management skills Strong level of judgement, strong work ethic, high integrity and ability to build trust Proven ability to deliver results and achieve business efficiency whilst engaging a highly motivated and self-directed team. Organizationally savvy and openness to understand company culture and the origin and reasoning behind key policies, practices and procedures Strong crisis management skills Special Conditions The position involves a moderate level of domestic and occasional international travel Worker Type: Regular Number of Openings Available: 1 Here at Trapeze, we strive to ensure that our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We encourage our employees to openly contribute ideas, whether you are a student, graduate, or current member of the team. From day one, you will be assigned tasks that are meaningful to both the success of our business and your career development. Building strong and long-lasting relationships are a vital component to working with us. The connections you create, will be with individuals who care about your success and are driven to make a difference. We will provide you with the resources, responsibility, guidance and freedom needed to be successful. You can join our team today and create a long-term gateway to a fulfilling career. We offer opportunities to work in various locations, move departments and expand your responsibilities. At Trapeze we won’t just give you a job, we will welcome you to a team who opens doors to endless possibilities. We thank all applicants for their interest; however, only those who qualify for an interview will be contacted. *Professional recruiting agents or consultants need not call. Trapeze is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Please inform us if you have a disability or special need that requires accommodation. Trapeze Group works with public transit agencies and their communities to develop and deliver smarter, more effective public transit solutions. For more than 25 years we have been Here for the Journey, evolving with our customers around the world to helping them move people from point A to Z, and everywhere in between. Learn more about working @ Trapeze

Responsibilities

The General Manager will direct and manage a business unit, focusing on sustainable growth and profitability. Key responsibilities include developing business strategies, maintaining customer relationships, and ensuring operational performance.