General Manager of Concessions - Kia Center at Compass Group

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Food, Retail, Interpersonal Skills, Stakeholder Management, Operations Leadership, Team Management, Coaching, Event Management, Inventory Management, Safety Training, Problem Solving, Communication, Recruitment, Scheduling, Alcohol Service

Industry

Food and Beverage Services

Description

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary General Manager (GM) of Concessions at Kia Center is responsible for leading and motivating hourly team members to provide excellent hospitality and delicious food to guests. This role is primarily focused on the concessions department but will also support the premium department as needed. The ideal candidate is an experienced operations leader focused on people and quality standards. The GM of Concessions reports to the Director of Concessions and other leaders. Key Responsibilities Ensure all concessions stations are set up and ready for events. Supervise operations during events, providing troubleshooting as needed. Re-stock concessions and bars to maximize event readiness. Implement concessions production sheets to ensure accurate production and minimal wastage. Complete regular equipment maintenance, such as beer line cleaning. Work with colleagues to continuously improve operational performance. Manage and resolve guest complaints. Complete events walks of the building. Support other properties and departments as demanded by the business. Complete point of sale updates and regular maintenance checks. Ensure the timely implementation and communication of promotions. Work with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix for accurate theoretical margin calculations. Ensure accurate end-of-month inventory completion. Manage product transfers and requisition sheets to accurately track products during events. Work in partnership with other departments to ensure accurate completion of the requisition process. Complete the monthly beverage wastage report. Support the recruitment and training of team members in standards and procedures. Conduct progressive coaching with team members. Hold pre-shift meetings to set the tone for events. Manage location "Keys to the Future" activities to develop future leaders. Support team member orientation training. Manage team member scheduling in line with demand forecasts. Verify payroll and enter gratuities. Ensure all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed Complete and process alcohol incident logs to identify recurring issues or trends. Manage team member incidents/accidents and follow all required reporting procedures. Conduct monthly safety training for team members. Job Requirements 2+ years of experience in a food and beverage operational position. High level of computer literacy. Passion for hospitality, food, and retail. Excellent interpersonal and stakeholder management skills. Bachelor's degree in hospitality management is preferred. Curious about Life at Levy? Check it out: Levy Culture Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf Req ID: 1484143 Levy Sector [[Cust_clntAcName]] Stephan Gugat [[req_classification]]

Responsibilities

The General Manager of Concessions is responsible for leading and motivating team members to provide excellent hospitality and food to guests. This role involves supervising operations during events, managing guest complaints, and ensuring all concessions stations are ready for events.