ABOUT US:

SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3PL). We’re building innovative ecosystems that power the booming e-commerce industry. Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.
At SKUTOPIA, we offer unique products that are revolutionizing the e-commerce industry. Our SaaS solution empowers businesses to efficiently manage orders, inventory, shipping, and warehousing across multiple storefronts. Our RaaS (Robotics as a Service) solution, a testament to our deep technology focus, enables merchants to fulfil online orders at unprecedented speed and quality, leveraging our in-house software, AI, and computer vision technologies.

STILL ON THE FENCE?

We know that statistically, some groups are less likely to apply for a role than others, depending on their perception of whether they meet some or all of the criteria. If you have most of the things we’re looking for, we encourage you to apply

ABOUT THE ROLE:

As we continue to grow, we’re looking for a General Manager - Delivery Services to lead our delivery operations, ensuring seamless service execution, operational efficiency, commercial efficacy and customer satisfaction.
The General Manager - Delivery Services will oversee the end-to-end delivery network, managing carrier partnerships, optimising fulfillment operations, and ensuring service excellence. This role requires a strategic mindset to scale operations, enhance efficiencies, and drive profitability while maintaining a superior customer experience. You will collaborate closely with internal teams, including sales, tech, and operations, to refine our logistics solutions and expand our delivery capabilities.

KEY RESPONSIBILITIES:

• Forge and maintain strong relationships with key business partners and stakeholders (carrier relationships), providing the conduit for robust discussions and collaborations to achieve optimal business outcomes and solutions.
• Drive initiatives to expand Skutopia’s delivery capabilities, including new carrier integrations and service enhancements.
• Oversee all aspects of Skutopia’s delivery services, ensuring high performance across fulfillment, last-mile delivery, and logistics operations.
• Ensure swift and reliable delivery services to meet customer expectations for speed and timeliness while optimising operational efficiency.
• Implement strategies and processes to maximise cost-effectiveness across all aspects of delivery operations without compromising service quality.
• Manage delivery services to achieve and sustain profitability through effective cost management, pricing strategies, and revenue optimisation.
• Prioritise customer satisfaction and loyalty by providing a seamless, personalised, and delightful delivery experience that exceeds expectations.
• An extremely close pulse on delivery SLA’s holding partners accountable and being proactive to customers.
• Drive improvement in business performance through analysis of business intelligence and informed decision-making.
• Leverage deep expertise in freight forwarding to optimise international shipping operations and cross-border logistics and delivery solutions.
• Possess a strong understanding of the US/CA/EU/UK courier landscape, including rate structures, service levels, and key players in those markets.
• Partner with the leadership team, operations, tech, and growth teams in particular to design and implement SKUTOPIA’s delivery services strategy.