About the Role

As General Manager of Parts, you will lead a high-performing team and oversee the national Parts & Accessories business, Warranty Operations, and Aftersales Analytics. You will leverage data-driven insights, industry expertise and strong stakeholder relationships to maximise profitability, improve customer experience, and strengthen dealer performance.

This role offers a unique opportunity to influence business strategy and drive transformation within one of Australia's fastest-growing automotive brands.

Key Responsibilities

Strategic & Commercial Leadership

• Develop and execute Parts, Warranty and Aftersales strategies aligned with Kia Australia's business objectives.
• Lead annual business planning, budgeting, forecasting and performance management activities.
• Drive revenue growth, profitability, market share and customer retention across the aftersales business.
• Identify opportunities for innovation, operational improvement and digital transformation.
• Provide strategic insights and recommendations based on market trends, customer behaviour and business performance.

Parts & Supply Chain Leadership

• Lead the national Parts & Accessories function, ensuring strong commercial and operational performance.
• Oversee pricing, inventory management, logistics, distribution and supply chain strategies.
• Optimise inventory availability and service levels across the dealer network.
• Drive continuous improvement initiatives that enhance efficiency and profitability.

Warranty Operations & Governance

• Lead warranty operations, compliance and governance frameworks.
• Monitor warranty performance, emerging risks and product quality trends.
• Partner with OEM, dealer and internal stakeholders on recalls, campaigns and warranty initiatives.
• Ensure strong cost control while maintaining exceptional customer outcomes.

Aftersales Analytics & Performance

• Lead reporting, analytics and business intelligence activities across the Aftersales division.
• Develop meaningful insights that improve decision-making and commercial performance.
• Establish and monitor key performance indicators across Parts, Warranty, Customer Experience and Dealer Operations.
• Utilise data to identify growth opportunities and drive continuous improvement.

Leadership & Stakeholder Engagement

• Lead, coach and develop a high-performing national team.
• Build strong relationships across Kia's dealer network, OEM stakeholders, suppliers and internal departments.
• Act as the senior escalation point for critical dealer, customer and operational matters.
• Foster a culture of accountability, collaboration, innovation and customer focus.

About You

To be successful in this role, you will bring:

• Tertiary qualifications in Business, Commerce, Supply Chain, Marketing or a related discipline.
• Minimum 5 years' experience within automotive Parts & Accessories, Aftersales, Supply Chain or Distribution leadership roles.
• Demonstrated success managing a commercially focused business with full P&L accountability.
• Strong knowledge of automotive parts distribution, dealer operations, warranty management and aftersales performance drivers.
• Proven experience leading strategic initiatives, business transformation and organisational growth.
• Strong analytical capability with experience leveraging data and insights to drive business outcomes.
• Exceptional stakeholder management and leadership skills.
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