The Role
Guildhall is proud to be partnering with a passionate and fast-growing business in the pet care and veterinary space that’s looking for a General Manager to take the lead at their flagship facility in Dubai. This is more than just a senior role, it’s a chance to truly shape a growing brand. Beyond operations and strategy, you’ll be the heart of the business, making sure every pet, and every pet parent, receives the care, comfort, and experience they deserve. Key Responsibilities: - Ensure smooth, high-quality customer experience across touchpoints - Manage schedules, SOPs, facility maintenance, and regulatory compliance - Manage operations across multiple departments (daycare, grooming, clinic, retail, training) - Lead, train, and retain a high-performing team (vets, groomers, daycare, reception, etc.) - Act as the face of the business for VIP clients and customer concerns - Build partnerships with pet brands, influencers, and local businesses - Drive financial performance (P&L, budgeting, reporting) - Roll out new services, promotions, and marketing campaigns - Work closely with ownership on business expansion, innovation, and growth targets.

Requirements

• At least 5+ years in operations or general management (hospitality, healthcare, wellness, or pet care preferred) - Strong leadership & communication skills - Financially savvy (comfortable with P&L, KPIs, budgeting) - Fluent in English; Arabic is a plus - Passionate about animals and service excellence

About the company
Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region. With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific. Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services. Guildhall is the partner of choice

Please refer the Job description for details