General Manager at Peterbrooke Chocolatier

Ponte Vedra Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Development, Sales Management, Customer Relationship Management, Problem-solving, Decision-making, Financial Acumen, Time Management, Inventory Management, Operational Management, Cash Handling, Visual Merchandising

Industry

Retail

Description

GENERAL MANAGER – PETERBROOKE CHOCOLATIER Title: General Manager Position: Full Time Location: Peterbrooke Chocolatier Store- Ponte Vedra POSITION SUMMARY The General Manager is responsible for overseeing all aspects of daily store operations, ensuring exceptional customer service, maximizing sales and profitability, maintaining Peterbrooke's brand standards, and leading a high-performing team. This role combines retail management, team leadership, inventory control, and customer engagement to create an outstanding shopping experience. KEY RESPONSIBILITIES STORE OPERATIONS * Manage the day-to-day operations of the chocolate retail store. * Ensure compliance with company policies, health regulations, and food safety standards. * Maintain store cleanliness, organization, and visual merchandising standards. * Open and close the store according to established procedures. * Monitor cash handling, deposits, and point-of-sale operations. SALES & BUSINESS PERFORMANCE * Achieve sales goals and profitability targets. * Analyze sales reports and identify opportunities for growth. * Develop and implement local marketing and promotional initiatives. * Build relationships with local businesses and community organizations to increase sales. * Drive seasonal and holiday sales campaigns. TEAM LEADERSHIP * Recruit, hire, train, and develop store employees. * Create work schedules and manage labor costs. * Conduct performance evaluations and provide coaching. * Foster a positive, customer-focused work environment. * Address employee concerns and maintain team morale. CUSTOMER SERVICE * Deliver exceptional customer experiences consistent with the Peterbrooke brand. * Resolve customer complaints professionally and promptly. * Ensure staff members provide knowledgeable product recommendations. * Promote customer loyalty and repeat business. INVENTORY & PRODUCT MANAGEMENT * Monitor inventory levels and place product orders. * Minimize waste and product loss. * Ensure proper storage and handling of chocolate and confectionery products. * Conduct regular inventory counts and reconcile discrepancies. QUALIFICATIONS REQUIRED * High school diploma or equivalent. * 3–5 years of retail management experience. * Proven leadership and team management skills. * Strong customer service orientation. * Experience with inventory management and cash handling. * Excellent communication and organizational skills. * Ability to work flexible schedules, including weekends and holidays. SKILLS & COMPETENCIES * Leadership and team development * Sales management * Customer relationship management * Problem-solving and decision-making * Financial and business acumen * Time management and multitasking * Inventory and operational management PHYSICAL REQUIREMENTS * Ability to stand for extended periods. * Ability to lift up to 40–50 pounds. * Ability to work in a retail environment with frequent customer interaction. COMPENSATION & BENEFITS * Competitive salary * Performance-based bonuses (if applicable) * Employee discounts * Paid time off * Health Peterbrooke Chocolatier is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds.

Responsibilities

Oversee all daily operations of the chocolate retail store, focusing on maximizing sales, profitability, and brand standards. Lead and develop a high-performing team while ensuring exceptional customer service and efficient inventory control.